Head of Compliance Services

Verista, Inc.•Fishers, IN

5d•$135,000 - $265,000

About The Position

The Head of Compliance Services owns and grows a core Verista service line, with responsibilities spanning service strategy, business development, customer relationships, financial performance, people leadership, and technical project delivery in the pharmaceutical and biotechnology industries. The position focuses on CSV/CSA, CQV, and QMS Services, and partners with Client Services, Delivery, Sales, Marketing, and executive leadership in Verista’s matrixed organization. The role is expected to advance industry leadership, customer value, expansion and growth, and collaboration and scale while exemplifying Verista’s culture and values. The role defines service offerings and go-to-market positioning, manages the service line’s annual P&L, supports strategic account planning, and leads a team of Delivery Directors. It also performs billable technical subject matter expert work, often as project or program leader, and is accountable for delivery methods, project execution, service consistency, and compliance with organizational and customer policies. The position supports lead generation, sales activities, contract scoping and estimation, and growth planning for existing and new customers. The position regularly supports projects and business expansion at client sites, requiring regular air and ground travel and overnight stays. Work averages approximately 45–50 hours per week; business development and project needs may require significant additional hours and weekend work. The role maintains a billable utilization target, defined according to level and portfolio. It supervises approximately 6–8 or more direct-reporting Delivery Directors and provides performance management, reviews, career development, succession planning, and training-gap support. The role includes cross-functional leadership of employees, OEMs, contractors, or clients as needed to meet project goals and deadlines. The role requires signing an employment agreement and is eligible for Senior Leadership Incentive programs.

Requirements

Bachelor’s degree in a technical (STEM) discipline.
15 or more years of experience in a GMP-regulated environment, including direct experience managing or leading applicable service-line projects in life sciences.
10 or more years of professional services and consulting experience.
7 or more years of professional-services business development and customer relations experience.
Expert knowledge of FDA regulations, ISPE guidelines, and ISO standards, including GAMP5, Good Documentation Practice (GDP) in a pharmaceutical environment, ASTM-E2500, ISO 14971, ISPE Applied Risk Management for C&Q, ISPE’s science- and risk-based approach for facilities, systems, and equipment, and ICH 8, 9, and 10 risk management and analysis tools.
Holistic understanding of process systems, including work processes, optimization methods, risk management, and project management.
Experience in a fast-paced, high-growth, results-driven organization.
Project management experience, including managing numerous projects in excess of $5 million.
Prior supervisory experience managing at least 20 people and at least 3–5 direct reports.
Ability to meet, interact with, and present to a broad range of customers, including C-level executives, project managers, plant engineers, supervisors, and operators.
Ability to negotiate strategically with clients and employees in high-stress situations involving project and technical issues, funding and change orders, and employee performance.
Strong leadership, practical validation knowledge, and a track record of timely project delivery, project management, cost control, and customer satisfaction.
Ability to provide colleagues with practical, specific guidance on industry guidance and regulatory requirements.
Intermediate-to-expert skills with Word, Excel, and Project.
Excellent written and verbal English communication skills.
Calm, collected leadership and ability to guide teams through stressful, client-service-oriented projects.
Ability to work an average of approximately 45–50 hours per week, with significant additional hours and weekend work as business development or project requirements demand.
Ability to travel regularly to client sites, including air and ground travel and overnight hotel stays.
Ability to maintain an average utilization level on billable work, with targets defined according to level and assigned accounts and projects.

Responsibilities

Define service-line offerings and ensure adequate Delivery Director subject-matter-expert coverage.
Own and align the service line’s go-to-market strategy with Client Services, Delivery, Sales, Marketing, and executive leadership.
Define and manage the service line’s annual P&L, including revenue growth targets, margin, and EBITDA.
Co-own annual strategic account management planning with Client Partners and execute plans to expand services in targeted accounts.
Directly manage a defined team of Delivery Directors to support service-line growth and execution.
Perform assigned technical project work as a subject matter expert, usually as project leader and/or project or program manager.
Manage and lead day-to-day activities of designated project staff to meet or exceed customer and company goals and expectations.
Maintain billable client-work utilization appropriate to the role and portfolio.
Own solutioning and delivery methodologies, including development of scalable managed-service offerings.
Ensure service projects, initiatives, and processes conform to organizational and customer policies and objectives.
Promote standards and consistency across employees and clients.
Support lead generation for assigned projects with existing customers.
Review, assess, and define requirements for contract scope and estimation.
Provide technical expertise and support relationship development with Sales and Client Services during sales processes.
Support growth and strategic planning to expand services across existing and new customers.
Provide input on marketing, website, and growth strategies.
Complete direct reports’ performance management plans and review and approve plans for employees in the group.
Provide biannual reviews to direct reports and contribute to executive recommendations for merit increases and annual bonuses.
Work with HR and leadership on career development and succession planning for service-line resources.
Identify training gaps and work with HR and Training to address them.
Provide cross-functional direction to employees, OEMs, contractors, or clients as needed to meet project goals and deadlines.
Travel regularly to client sites, including air and ground travel and overnight stays.

Benefits

Competitive pay and performance-based incentive programs.
Company-paid life, short-term disability, and long-term disability insurance.
Medical, dental, and vision insurance.
Flexible spending account (FSA), dependent care assistance (DCARE), and commuter benefits.
Supplemental life, hospital, critical illness, and legal insurance.
Health Savings Account.
401(k) retirement plan with employer matching.
Paid time off with rollover option and holidays.
As-needed sick time.
Tuition reimbursement.
Team social activities and employee recognition.
Employee referral program.
Paid parental leave and bereavement leave.
Senior Leadership Incentive programs.