Head of Compliance Services

Verista • Fishers, IN

4d

About The Position

The Head of Compliance Services owns a core Verista service line focused on CSV / CSA, CQV, and QMS Services. The role leads service-line strategy and growth, develops offerings and go-to-market positioning, manages the service line’s financial performance, and works across Client Services, Delivery, Sales, Marketing, and executive leadership. The position supports expansion within existing and new customers and is accountable for service-line delivery methodologies, quality, and consistency across projects. It is expected to maintain billable utilization and provide technical subject matter expertise on client projects, often as a project or program leader.

The role also supervises approximately 6–8 or more Delivery Directors and provides cross-functional leadership to employees, OEMs, contractors, and clients as needed. Regular client-site support and business expansion activities require frequent air and ground travel and overnight stays. Work averages approximately 45–50 hours per week, and project or business development demands may require significant additional hours and weekend work. The position requires signing an employment agreement and is eligible for Senior Leadership Incentive programs.

Requirements

• Bachelor’s degree in a technical (STEM) discipline.
• 15 or more years of experience in a GMP-regulated environment, including direct experience managing or leading applicable service-line projects in life sciences.
• 10 or more years of professional services and consulting experience.
• 7 or more years of professional services business development and customer relations experience.
• Expert knowledge of FDA regulations, ISPE guidelines, and ISO standards, including GAMP5, Good Documentation Practice (GDP) in a pharmaceutical environment, ASTM-E2500, ISO 14971, ISPE Applied Risk Management for C&Q, ISPE Science and Risk Based Approach for the delivery of facilities, systems and equipment, and ICH 8, 9, and 10.
• Knowledge of risk management and risk analysis tools.
• Holistic understanding of process systems, including work processes, optimization methods, risk management, and project management.
• Experience in a fast-paced, high-growth, results-driven organization.
• Project management experience, including managing numerous projects in excess of $5 million.
• Prior supervisory experience managing at least 20 people and at least 3–5 direct reports.
• Ability to meet, interact with, and present to a wide range of customer roles, including C-level executives, project managers, plant engineers, supervisors, and operators.
• Ability to negotiate strategically with clients and employees in high-stress situations involving project and technical issues, funding and change orders, and employee performance.
• Strong leadership, deep practical validation knowledge, and a track record of timely project delivery, project management, cost control, and customer satisfaction.
• Ability to provide practical, specific guidance to colleagues on industry guidance and regulatory requirements.
• Intermediate to expert skills with Word, Excel, and Project.
• Excellent written and verbal English communication skills.
• Calm and collected leadership skills, including the ability to guide teams through stressful, client-services-oriented projects.
• Ability to travel regularly by air and ground, visit client sites, and stay overnight in hotels for multiple nights at a time.
• Ability to work approximately 45–50 hours per week on average, with significant additional hours and weekend work as project and business development demands require.
• Ability to maintain billable utilization targets defined in alignment with role level and assigned account and project gross-margin targets.
• Ability to sign an employment agreement document.

Responsibilities

• Define service-line offerings and ensure adequate Delivery Director subject matter expert coverage.
• Own and align the service line’s go-to-market strategy, positioning, and marketplace approach in partnership with Client Services, Delivery, Sales, Marketing, and executive leadership.
• Define and manage the annual service-line P&L, including revenue growth, margin, and EBITDA targets.
• Co-own annual strategic account management planning with Client Partners and execute plans to expand services in designated strategic accounts.
• Manage a defined team of Delivery Directors to support service-line growth and execution.
• Perform assigned technical project work as a subject matter expert, generally serving as project leader and/or project or program manager.
• Lead day-to-day project activities for assigned staff to meet or exceed customer and company expectations.
• Maintain billable utilization targets aligned with role level and portfolio size.
• Own solutioning and delivery methodologies, including evolving managed-service offerings using scalable people, process, and technology practices.
• Ensure projects, initiatives, and processes comply with organizational and customer policies and objectives, and promote consistent standards.
• Support lead-generation activities for assigned existing customers and assess and define contract scope and estimates.
• Provide technical expertise and support relationship development with Sales and Client Services during sales processes.
• Support service-line growth and strategic planning for expansion among existing and new customers, and provide input on marketing, website, and growth strategies.
• Complete performance management plans for direct reports and review and approve plans for employees in the group.
• Provide biannual reviews to direct reports and contribute to recommendations for merit increases and annual bonuses.
• Work with HR and leadership on career development and succession planning, and identify and address training gaps.
• Provide cross-functional direction to employees, OEMs, contractors, or clients as needed to achieve project goals and deadlines.

Benefits

• Competitive pay plus performance-based incentive programs.
• Company-paid life, short-term disability, and long-term disability insurance.
• Medical, dental, and vision insurance.
• Flexible spending account (FSA), dependent care assistance (DCARE), and commuter benefits.
• Supplemental life, hospital, critical illness, and legal insurance.
• Health savings account.
• 401(k) retirement plan with employer matching.
• Paid time off with rollover option and holidays.
• As-needed sick time.
• Tuition reimbursement.
• Team social activities.
• Employee recognition.
• Employee referral program.
• Paid parental leave and bereavement.

What This Job Offers

• Job Type: Full-time
• Career Level: Director