Head of Commercial, Tampa, FL

Zipline • Tampa, FL

11d

About The Position

The Head of Commercial for the Tampa metro is accountable for scaling a healthy, high-intent marketplace and the metro- and site-level business that supports it. The role owns metro and site-level P&Ls and customer metrics, including GMV, fleet utilization, take rate, customer growth, retention, and frequency. It develops locally relevant partnerships and go-to-market plans and runs the day-to-day commercial engine across retail, food, healthcare, and industrial use cases. The position leads a small, high-output team and represents Zipline externally in the region.

The role collaborates with central teams and Phoenix Operations to execute the market strategy, balance growth with delivery capacity and service quality, and bring site-level realities into company decisions. It is based in the Tampa metro and requires eligibility to work in the U.S.

Requirements

• Commercial, sales, or business leadership experience with clear P&L ownership or revenue accountability.
• Demonstrated ability to scale a product or business from launch through growth, ideally in a regulated or operationally complex environment.
• Strong commercial acumen, translating market insight, pricing, and customer needs into practical growth plans.
• Experience collaborating with product or platform teams to surface business requirements and shape platform priorities, without owning national roadmaps.
• Cross-functional leadership experience partnering with operations, maintenance, marketing, analytics, and central sales to execute regional plans.
• Exceptional communication and negotiation skills, including comfort engaging audiences from store managers to C-suite.
• Entrepreneurial, analytical, and execution-oriented approach, with the ability to experiment and measure results rigorously.
• Must be based in the Tampa metro.
• Must be eligible to work in the U.S.

Responsibilities

• Own metro- and site-level P&Ls and customer outcomes, including GMV, fleet utilization, take rate, customer growth, retention, and frequency.
• Build customer-relevant marketplaces measured by utilization, customer frequency, retention, and order economics.
• Own regional and local sales and partnerships, and help activate local enterprise partner stores in collaboration with HQ Sales and Partner Success.
• Develop and execute local marketing strategies, including community engagement, events, activations, and demand partnerships.
• Align teams on site expansion priorities and coordinate with Maintenance and Operations to match growth with delivery capacity and service quality.
• Aggregate forward demand signals across partners to support company-level demand forecasting and planning.
• Run experiments and launch new use cases and partners to expand the platform’s scope and utility.
• Collaborate with central teams, including Marketing, Analytics, and Tech, and with Phoenix Operations to execute the market strategy and elevate site-level needs.
• Represent Tampa customers by surfacing partner and consumer feedback to inform improvements to the experience.
• Represent Zipline in the region with customers, partners, regulators, and the community.
• Lead a small, high-output team.

Benefits

• Competitive pay
• Meaningful equity
• Medical, dental, and vision insurance
• Paid time off
• Potential overtime pay, discretionary annual or performance bonuses, and sales incentives
• Office food

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed