Head of Commercial, Tampa, FL

Zipline•Tampa, FL

11d

About The Position

Zipline is seeking a Head of Commercial for the Tampa metro to scale a healthy, high-intent marketplace and the metro- and site-level business that supports it. The role owns metro and site P&Ls and customer metrics, including GMV, fleet utilization, take rate, customer growth, retention, and frequency. The Head of Commercial will build locally relevant partnerships and go-to-market plans, run the day-to-day commercial engine, lead a small, high-output team, and represent Zipline externally in the region. The position collaborates with central teams and Phoenix Operations to align commercial growth with delivery capacity, service quality, and company plans. It also advocates for Tampa customers, brings regional feedback into product and experience improvements, and develops experiments and new partner use cases across retail, food, healthcare, and industrial applications. This role must be based in the Tampa metro, and candidates must be eligible to work in the U.S.

Requirements

Commercial, sales, or business leadership experience with clear P&L ownership or revenue accountability.
Demonstrated ability to scale a product or business from launch through growth, ideally in a regulated or operationally complex environment.
Strong commercial acumen, including translating market insight, pricing, and customer needs into practical growth plans.
Experience collaborating with product or platform teams to communicate business requirements and shape platform priorities without owning national roadmaps.
Strong cross-functional leadership and experience partnering with operations, maintenance, marketing, analytics, and central sales.
Exceptional communication and negotiation skills, with comfort engaging audiences from store managers to C-suite.
Entrepreneurial, analytical, execution-oriented approach, including moving quickly, experimenting, and measuring rigorously.
Must be based in the Tampa metro.
Must be eligible to work in the U.S.

Responsibilities

Own metro- and site-level P&Ls and customer outcomes, including GMV, fleet utilization, take rate, customer growth, retention, and frequency.
Build customer-relevant marketplaces and improve utilization, customer frequency, retention, and order economics.
Own regional and local sales and partnerships, including activating local enterprise partner stores in collaboration with HQ Sales and Partner Success.
Develop and execute local marketing strategies, community engagement, events, activations, and demand partnerships; localize and prioritize HQ marketing work.
Align expansion priorities and coordinate with Maintenance and Operations to match growth with delivery capacity and service quality.
Aggregate forward demand signals across partners for company-level demand forecasting and planning.
Run experiments and launch new use cases and partners, such as restaurants, auto parts, prescriptions, and health system pilots.
Collaborate with central HQ teams, including Marketing, Analytics, and Tech, and with Phoenix Operations to execute market strategy and elevate site-level needs.
Advocate for Tampa customers and surface partner and consumer feedback to inform experience improvements.
Represent Zipline with regional customers, partners, regulators, and the community.
Lead a small, high-output team.