Head of Clinical

Hera•New York, NY

8d•Hybrid

About The Position

Hera is creating a new profession in healthcare called the Hero, a dedicated care manager for families. Heroes educate, coordinate, and advocate for the most vulnerable populations, focusing on older adults recently discharged from the hospital, those with dementia, and individuals managing multiple medications and specialists. The company aims to provide care worthy of one's own parents, serving as a trusted guide in a system that often leaves families to navigate complex healthcare needs alone. Hera is covered by insurance and seeks to serve every family in America. This role is crucial for defining and delivering exceptional care standards.

Requirements

Physician (MD required), board certified in internal medicine, geriatrics, or family medicine.
Hold an active, unrestricted license and ability to obtain licensure in additional states.
7+ years of experience caring for complex, high-acuity patients (geriatrics preferred).
Deep understanding of hospital discharges, polypharmacy, and dementia.
5+ years of experience leading clinical teams and owning outcomes.
Experience building care models, protocols, and oversight systems.
Experience managing clinicians and care teams at scale.
Experience delivering care beyond the four walls (virtual, home-based, or hybrid care models).
Ability to maintain clinical quality when care happens remotely.
Builder mentality; prefers defining the rubric over inheriting one.
Rigorous about what's working and measurement.
Willingness to do the unglamorous work of getting details right.
Belief that software is a clinical tool and excitement about encoding clinical judgment into a product.
Ability to build trust quickly with partners.
Based in NYC or willing to relocate.

Nice To Haves

Experience at a tech-forward healthcare company.
Opportunity to grow into Hera's CMO.

Responsibilities

Own the care model and run the care team, defining how Hera keeps clients safely at home and out of the hospital.
Define what great care means for the target population, how it's delivered consistently, and how clinical oversight is maintained.
Set the standard for care and build systems to measure it in partnership with engineering and operations.
Act when the standard of care is not met.
Partner with the engineering team to encode clinical judgment directly into the AI platform to scale quality through software.
Serve as the clinical leader, with the full care team (Heroes and clinical supervisors) reporting to this role.
Practice clinicians under the medical direction of this role.
Occasionally see patients to stay close to the work.
Define and shape a new category in healthcare.
Make Hera the most credible clinical voice with health system leaders and payers.
Turn Hera's care model into the industry's reference point.
Position Hera as the category creator in longitudinal care management.