Head of Client Operations
About The Position
Solstice is redefining how life sciences organizations commercialize their therapeutics by building a commercial engine that allows pharmaceutical marketers to launch campaigns at 100x the speed. We are rapidly growing, working with top life sciences manufacturers and over 50+ pharma brands. We are at the frontiers of technology, building applications and iterating technical approaches with AI, experimenting with LLMs and new frameworks to enhance pharmaceutical marketing. We have raised from top-tier investors to supercharge our growth and build an elite team. We are looking for someone with the commitment and dedication to build something great and the fire to prove others wrong.
Requirements
- Deeply understands pharmaceutical marketing, creative workflows, and client delivery optimization
- 7-12 years of pharmaceutical marketing agency experience as a Senior Product Manager or Client Operations Lead
- Has experience establishing operational/delivery processes at their previous role
- Has been responsible for managing personnel and large teams across account services organizations, and preferably multiple 1MM+ Life Sciences accounts
- Great organizational and people coordination skills
- Has incredible attention to detail
- Is looking for a strategic BizOps like process development, coordination, and implementation role
- Deeply quantitative by nature
Nice To Haves
- AI-Native: knows how to use Claude, Cursor, and different AI tools to increase operational efficiency across functions.
- Has a certain level of client experience but not required for the job
- Understands how to use design tools such as Adobe and Figma
Responsibilities
- Developing a scalable client operations playbook
- Work with our Commercial Engagement Team (consisting of Commercial Engagement Leads, Creative Teams, Medical Teams, and Forward Deployed Engineers) to develop a scalable operations playbook
- Monitoring the flow of tasks coming in and out of Solstice to ensure that all non-platform requests are tracked, executed, and delivered to clients.
- Coordinate tasks coming in and and out, quantify metrics, and identify bottlenecks to relay to the product team
- Organize team meetings across creative, medical, and commercial engagement functions to enhance operations productivity
- Optimize workflows across the commercial engagement organization to increase efficiency and enable a similar quality of client service in a quickly scalable, “margin positive” way
- Standardize client engagement process across 20+ large pharma accounts and establish unified processes
Benefits
- Salary: $180-$230k + Equity
- Medical, Dental, Vision Insurance
- 401(k)
- 12 days PTO
- Lunches/dinners covered
- Professional growth stipend
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
