NAM Head of Client Engagement

Citi • New York, NY

1d • $176,720 - $265,080 • Onsite

About The Position

Citi is a global leader in Fixed Income markets, and the Fixed Income Trade Processing (FiTP) platform is its primary trading system, handling a vast number of transactions daily across various products and connecting to numerous electronic trading venues and regulatory bodies. The NAM Head of Client Engagement is a C14-level leadership role based in New York City. This position acts as the main point of contact for senior leaders in the Rates and Spread Products businesses, ensuring technology strategy aligns with front-office needs. The role bridges business stakeholders and the global engineering team, translating business requirements into technology solutions.

Requirements

• 10+ years of experience in technology, financial services, or client-facing roles within capital markets, with deep exposure to Fixed Income products and trading workflows.
• 7+ years of proven leadership and people management experience, with a track record of building and retaining high-performing teams in a global, matrixed environment.
• Demonstrated ability to engage senior business stakeholders — including traders, desk heads, and sales leadership — in a credible, professional, and impactful manner.
• Knowledge of major Fixed Income products (Bonds, Swaps, Futures, Spread Products) and Broker/Customer Markets electronic trading flows, including STP and regulatory reporting.
• Strong track record of disciplined project delivery — managing complex, multi-stakeholder programs on time and within scope in a high-pressure trading environment.
• Solid architectural understanding of enterprise trading platforms, including experience with microservices, modern software delivery practices (Agile, CI/CD), and large-scale financial systems.

Responsibilities

• Serve as the senior-most technology liaison for Rates and Spread Products desk heads, building trusted, long-term relationships with front-office leadership.
• Maintain a continuous, real-time understanding of evolving business priorities across Rates, Spread Products, and Markets Treasury, proactively identifying emerging needs.
• Translate front-office priorities into clear technology roadmaps, utilizing the global FiTP engineering team to deliver solutions for trade capture, STP, and regulatory reporting.
• Build, lead, and develop a high-performing NAM client engagement team, fostering a culture of accountability, innovation, and continuous improvement.
• Partner with global development, QA, and support teams to ensure business priorities are effectively resourced and delivered, coordinating across time zones and geographies.
• Oversee end-to-end delivery of key initiatives including unified platform buildout, Electronic Trading STP, trade capture and enrichment, and regulatory reporting mandates.
• Establish and maintain structured engagement cadences with Front Office Trading, MQA and Sales stakeholders, ensuring transparency on delivery status and risk escalation.
• Build a broad-based understanding of the full FiTP application suite and champion platform capabilities to business stakeholders, driving adoption of new features and modernization initiatives.
• Manage multiple teams of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions).
• Provide strategic influence and exercise control over resources, budget management and planning while monitoring end results.
• Ensure essential procedures are followed and contribute to defining standards.
• Integrate in-depth knowledge of applications development with overall technology function to achieve established goals.
• Provide evaluative judgement based on analysis of facts in complicated, unique, and dynamic situations including drawing from internal and external sources.
• Influence and negotiate with senior leaders across functions, as well as communicate with external parties as necessary.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed