Head of Client Delivery
Pavago
•Remote
About The Position
We’re hiring a Head of Client Delivery to own the full post-sales lifecycle — onboarding, implementation, adoption, and long-term client success. This is a senior, hands-on role where you’ll lead client delivery, manage implementations, and ensure measurable outcomes using modern AI-driven and GTM systems. If you’ve led client success, implementation, or solutions delivery in fast-moving environments, and can balance strategy with execution, this role is for you.
Requirements
- Senior-level experience in Client Success, Implementation, Solutions Engineering, or GTM roles
- Strong understanding of GTM systems, automation workflows, and integrations
- Experience working directly with clients in high-stakes, outcome-driven environments
- Strong communication skills with both technical and non-technical stakeholders
- Proven problem-solving and risk management capabilities
- Comfortable working remote during U.S. business hours
Nice To Haves
- Experience with AI tools and automation platforms (ChatGPT, Claude, Clay, etc.)
- Experience scaling client delivery or post-sales functions
- Experience managing complex technical implementations and integrations
- Bachelor’s degree in Business, Engineering, Computer Science, or related field
Responsibilities
- Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding and adoption
- Ensure clients achieve measurable outcomes and time-to-value
- Oversee multiple client implementations while maintaining quality and timelines
- Act as the primary owner for client success, satisfaction, and retention
- Serve as a trusted advisor to client stakeholders
- Manage complex escalations and lead resolution strategies
- Partner with Sales, Product, and Engineering on implementations and custom use cases
- Translate business goals into technical workflows and execution plans
- Ensure GTM systems, automation, and integrations are optimized
- Build and refine client delivery processes, playbooks, and SOPs
- Identify risks early and proactively prevent delivery issues
- Help scale the Client Delivery and Success function
- Align cross-functional teams across delivery, product, and go-to-market
- Contribute to long-term strategy for retention and expansion
- Drive continuous improvement through data, feedback, and insights
Benefits
- Fully remote role with strategic influence and execution responsibility
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
