Head of Claims - Europe

Stoïk • Rotterdam, NY

1d

About The Position

Stoïk is a European cyber insurer combining insurance with prevention, including cover, continuous monitoring and an in-house CERT. The Head of Claims will lead the cyber claims function across Europe and all business segments, for companies with revenue up to €1bn. The role leads a team of claims professionals and personally handles the most complex losses from first notification through settlement. It is based in one of Stoïk’s offices in Barcelona, Madrid, Paris, Munich or Brussels, with regular office meetings and travel across Europe. The current team consists of three claims handlers across three countries. The role reports directly to the VP Insurance and works closely with Underwriting, Product Development, the CERT and other teams.

The position combines team leadership, complex claims handling and cross-functional work. The successful candidate will develop the claims team, manage a portfolio of large and complex cyber claims, set coverage positions, lead negotiations, oversee external experts and providers, validate claim amounts, manage reserves and payments, and share claims insights with internal and external stakeholders. Stoïk offers a senior leadership opportunity, access to its in-house CERT and claims data, an autonomous team, a competitive salary and benefits package, and full working flexibility with regular office attendance.

Requirements

• At least 5 years managing upper-middle-market and large corporate claims across Europe or internationally, in-house at an insurer, at a law firm or as a loss adjuster.
• Proven experience interpreting policy wordings, leading settlements, working with loss adjusters and calculating quantum.
• Cyber claims experience is required.
• Experience leading or mentoring claims professionals.
• Working knowledge of the regulatory framework around cyber incidents, including GDPR breach notification and NIS2 / DORA requirements for larger clients.
• A legal background, such as a law degree or legal practice.
• Fluent English and fluency in at least one other European language.

Nice To Haves

• Experience in other commercial lines such as D&O, PI, FI or property.
• French, Spanish or German language fluency is particularly desirable.
• Additional language skills are a plus.

Responsibilities

• Manage and develop a team of cyber claims handlers across European markets.
• Oversee claims through every stage of adjustment, setting standards for quality, speed and consistency.
• Run performance reviews, coaching and training, and shape the team's strategy and structure as it grows.
• Handle a personal portfolio of the largest and most complex cyber claims across all segments.
• Analyse policy wordings and take coverage positions on complex or disputed claims.
• Lead settlement negotiations with insureds, brokers, co-insurers and reinsurers.
• Appoint and manage loss adjusters, forensic experts and external counsel, and challenge their findings.
• Build and manage a panel of incident response providers and external experts, monitoring quality, speed and cost.
• Calculate and validate quantum, including business interruption, incident response costs and third-party liability.
• Set and review reserves and approve payments within delegated authority.
• Work with the in-house CERT on incident response and lessons learned from claims.
• Share claims trends and wording issues with underwriting and product teams to improve risk selection and policies.
• Report, update and present claims developments, large losses and portfolio trends to internal and external stakeholders, including senior management, reinsurers and brokers.
• Take part in audits and support broker relationships.
• Present at internal meetings and external events, and support underwriters in broker and client meetings.

Benefits

• Competitive salary and benefits package; the pay range is shared with candidates before the first interview.
• Full working flexibility, with the willingness to meet at the office regularly.
• Access to Stoïk’s in-house CERT and claims data, and tools to use them.
• Opportunity to work with a senior, autonomous team that values ownership and clear decisions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed