Head of Business Operations - North America

Too Good To Go•New York, NY

16h•$150,000 - $180,000•Hybrid

About The Position

Too Good To Go is seeking an exceptional Head of Business Operations to manage marketplace health and strategic projects across the US & Canada. This role involves identifying areas for improvement and collaborating cross-functionally to develop and execute tactics and processes that drive performance at a hyperlocal level. The Head of Business Operations will report to the Associate Director of Strategy & Operations, be part of the North America Leadership Team, and work closely with the Vice President of Operations.

Requirements

Significant work experience with demonstrated success in high-performance cultures (whether in consulting, investment banking, or strategy or operations at a high-growth marketplace/technology company)
An experienced people leader known for having honest, direct conversations to address performance and uphold a high standard
Proven track record of successfully leading complex projects, owning revenue or growth goals, and working cross-functionally in a fast-moving environment
Strong problem-solving and critical thinking skills
Ownership mindset and proactive attitude to find and implement solutions for complex issues
Ability to build deep, trust-based relationships and collaborate with local and global stakeholders across departments
Inspiring, engaging, and motivating communicator – in person and online
Strong data retrieval, analytics, data visualization, and presentation skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Proficient with Excel/Google Sheets and PowerPoint/Google Slides
Experience with Salesforce (reports, dashboards), Business Intelligence tools (e.g., Looker), and SQL are a strong plus
Comfort with, and eagerness to use, AI tools to drive operational efficiency and speed up growth
You are based in (or willing to relocate to) New York City

Responsibilities

Monitor marketplace health at the national and city level; surface opportunities to improve the balance of supply and demand, and collaborate with relevant departments to drive the right actions (e.g., increasing supply availability and/or quality, increasing user volumes and/or purchase frequency) in the right geographies
Manage high-priority cross-functional projects with strategic implications for the business; take accountability for project outcomes, ensure delivery on critical project metrics, and keep stakeholders informed of progress
Develop, communicate, and operationalize strategies that help Too Good To Go North America achieve its goals
Synthesize quantitative and qualitative insights into concise, actionable recommendations that can be digested by leaders across the business; ensure analytical and operational rigor in our reporting and processes
Support knowledge and best practice sharing and implementation among local and global stakeholders; drive adoption of team knowledge base to ensure key processes are documented and shared across the organization
Support the development of operating forecasts and long-term business plans by partnering cross-functionally to model performance, identify key drivers, and inform strategic decision-making
Manage a small but mighty team of Business Operations Managers & Specialists (currently 3 FTEs), and show up as a key leader across the North American business

Benefits

Agility & Autonomy
Modern Hybrid Model: Maintain a high-performance rhythm with a balance of focused remote work and collaborative office days (3x a week) in our New York hub.
Global Mobility: The flexibility to work from abroad for up to 30 days per year.
Dedicated Time to Recharge: 20 days of paid vacation plus additional paid volunteer time through our Shareback program.
Parental Support: Comprehensive paid parental leave with top-up support to ensure you can be present for life’s most significant milestones.
Holistic Wellbeing & Security
Premium Health Coverage: 100% employer-paid medical (EPO), dental, and vision options for employees.
Comprehensive Support: Access to our Employee Assistance Program (EAP) for mental health care, legal and financial advisory, and family support.
Active Lifestyle: Stay energized with monthly ClassPass credits and our dedicated bike mobility program.
Financial Future: Plan for long-term security with a 401(k) program, including an employer-matched contribution.
Community & Belonging
Global Connectivity: Engage with our international team through various Employee Resource Groups (ERGs), including P.R.I.D.E., Women in the Workplace, Global Majority Voices, and Functionally Diverse groups.
Vibrant Workspace: Experience a welcoming office environment with curated snacks, premium coffee, and regular team celebrations that foster a true sense of community.