Head of Business Operations

Veho•New York City, NY

About The Position

Veho is seeking a Head of Business Operations to serve as the company's internal execution engine. This role involves owning the operating rhythm that aligns the company on its priorities and leading high-priority cross-functional efforts. The position requires managing the OKR and business planning cadence, ensuring alignment on short-, mid-, and long-term priorities, and leading 'tiger teams' to address critical problems that span functions and lack a clear owner. This is a builder-operator role focused on driving durable fixes with speed and efficiency.

Requirements

8+ years of total experience.
Strong foundation in management consulting.
Meaningful experience in Strategy & Operations or BizOps at a high-growth company.
Demonstrated track record of driving concrete operational outcomes.
Hands-on experience owning a planning or OKR process, or a clear analog.
Fluency using AI tools to accelerate analysis, reporting, and execution.
Process builder: ability to productize everything and turn one-off efforts into repeatable, scalable systems.
First-principles problem solver: ability to break down unfamiliar problems to their fundamentals.
Clear communicator: ability to create pre-reads and recommendations that facilitate easy decision-making for leaders.
Analytically rigorous: comfortable building models, dashboards, and KPI frameworks.
Strong cross-functional operator: ability to earn influence and drive outcomes through teams not directly owned.
Bias toward action: operate with urgency and make calls with imperfect information, then adjust.
Willingness to get hands dirty and go to the front line to find the right answers.

Nice To Haves

Experience at a company with physical or logistical operations (logistics, supply chain, marketplaces, on-demand).

Responsibilities

Own the end-to-end OKR process: drafting, leadership alignment, quarterly tracking, and ensuring team goals connect to company priorities.
Run the planning cadence: sequence short-, mid-, and long-term planning cycles, define inputs and outputs, and keep the process on track.
Build operating infrastructure: create templates, trackers, and dashboards to make the planning rhythm repeatable and scalable.
Drive decisions by producing pre-reads and decision-forcing content for senior leaders.
Serve as a trusted partner to leadership, translating ambiguous priorities into actionable plans and operational data into key insights.
Stand up and lead tiger teams on high-priority cross-functional problems that span functions and lack a clear owner.
Define the scope and success criteria for tiger team initiatives and drive them to resolution.
Diagnose root causes from first principles by going to where the work happens (e.g., warehouse, route, dock, raw data).
Manage tiger team workplans, including milestones, owners, cadence, and blocker removal.
Ensure durable solutions are handed off to permanent owners to maintain problem resolution and value capture.
Build stakeholder relationships through competence and follow-through, not title.
Surface problems and bad news early.