Head of BIN Sponsorship Operations

Huntington National Bank•Atlanta, GA

5d•Onsite

About The Position

The Head of BIN Sponsorship Operations leads the teams and operating processes that support BIN Sponsorship clients from origination through due diligence, onboarding, relationship management, and revenue growth. The role oversees personnel in Business Development, Account Management, Product, Onboarding, and Support, tracking performance and ensuring clients receive effective bank-wide support and that opportunities move through approval and implementation smoothly and quickly. The position partners closely with Risk Management and Settlement Operations teams, as well as external networks and software vendors supporting clients’ payment technology. It is responsible for strong client relationships, disciplined lifecycle processes, effective controls, operational scalability, and reporting to the General Manager. The role also represents BIN Sponsorship operations and the bank in client, internal governance, and industry forums. The position is office-based. The description notes that certain positions outside the branch network may be eligible for flexible arrangements combining office and work-from-home time; specific arrangements are provided by the hiring team.

Requirements

Bachelor’s degree or an equivalent combination of education and relevant professional experience.
At least 12 years of proven success in an operational leadership role, specifically in banking or payments, targeting mid-market or enterprise firms.

Nice To Haves

Ability to develop and execute go-to-market strategies for mid-market firms and build relationships with end users and decision makers in mid-market and large corporate companies.
Ability to understand vertical needs and map solutions to fit those needs.
Strong expertise in merchant acquiring, including deep expertise in payment facilitation and card issuing processing and settlement.
Excellent communication, presentation, negotiation, and interpersonal skills, including the ability to translate technical information for a general audience.
Ability to think strategically and develop effective sales plans and incentive structures.
Results-driven mindset focused on achieving and exceeding sales targets.
Ability to build rapport with internal and external stakeholders.
Proven success in pre-sales or implementation of payment solutions.
Prior banking experience.
Thorough knowledge of software programs including Word and Excel, and ability to quickly learn additional systems and software.

Responsibilities

Lead and develop the Account Management team, which serves as the primary bank contact for assigned BIN Sponsorship clients, handling servicing, relationship coordination, issue resolution, and growth opportunities.
Establish account-management practices, service standards, escalation pathways, and relationship plans to strengthen client satisfaction, retention, and responsible growth.
Lead the Product and Onboarding team responsible for client due diligence, internal approval, implementation readiness, onboarding, and launch activities.
Drive controlled, efficient processes for due diligence, approval, contracting, onboarding, and ongoing client lifecycle management in partnership with Risk, Compliance, Legal, Operations, Technology, Finance, and other stakeholders.
Monitor the business development pipeline, onboarding portfolio, client service performance, growth opportunities, risks, dependencies, and capacity needs; provide reporting and recommendations to the General Manager.
Streamline client operating processes and procedures to support disciplined handoffs, clear accountability, and a consistent experience throughout the client lifecycle.
Partner with Product Leadership to translate business strategy into operating plans and execution priorities.
Identify and implement process, technology, governance, and staffing improvements to increase scalability, control effectiveness, and operating efficiency.
Represent BIN Sponsorship operations in client and internal governance forums, escalating material issues and decisions to the General Manager and appropriate control partners.
Represent the bank at client meetings, industry forums, conferences, and speaking engagements to strengthen relationships, maintain market visibility, and enhance the bank’s reputation.
Perform other duties and projects as assigned.