Head of Banking Operations
About The Position
The Dasher Financial team is building fintech products that best serve the needs of Dashers and gig workers. From instant access to earnings, to innovative bill pay and savings products, to credit-building tools, their goal is to create the financial system of record for Dashers. They are early in this journey, launching and scaling zero-to-one products that redefine how Dashers interact with their money. We're looking for a Head of Banking Operations to own Crimson ops end-to-end. You'll manage our bank partner relationships, own the P&L for Crimson, and drive the operational roadmap for how we provide better user outcomes (disputes, suspensions, support) and deepen engagement (more deposits and spend). This is a player-coach role: you'll set strategy with senior leadership, but you'll also dig into the operational details when the work demands it.
Requirements
- 7+ years in banking operations, treasury operations, or payments operations at a high-growth tech, fintech, or financial services company, with at least 2 years of people management.
- Owned a P&L or a meaningful budget. Comfortable holding the function accountable to financial targets, not just operational ones.
- Managed bank or BaaS partners. Direct experience negotiating with and operating against banking partners (e.g., Stripe, Marqeta, Adyen, Galileo, or sponsor banks).
- Track record of brokering decisions across Finance, Legal, Product, and Engineering — you build credibility quickly with technical and non-technical partners alike.
- You've taken a manual, scrappy operation and turned it into a scaled, well-controlled function.
Nice To Haves
- Experience at a marketplace or two-sided platform
- Familiarity with embedded finance and BaaS partner models
- International money movement experience (multi-currency, cross-border)
Responsibilities
- Own the bank partner relationship portfolio: manage our existing partners and evaluate new ones as we expand into new products and geographies. Support negotiations on commercial terms, operational SLAs, and integration roadmaps
- Run money movement at scale: own the operational health of ACH, OCT, AFT, and cash rails. Drive cost-per-transaction down and reliability up.
- Lead banking operations execution: build the playbook, SLA, and automation for disputes, suspensions, and support
- Own the P&L: set the budget, manage banking partner spend, and drive the cost-efficiency roadmap. Hold the function accountable to clear financial targets.
- Influence the roadmap: partner with Product and Engineering on payments infrastructure investments, and with Legal & Compliance on regulatory strategy.
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
- Equity grants
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
