Head Manager

Snipes•New York, NY

14h

About The Position

The Head Manager manages the staff and all aspects of store operations at their home store to help achieve company objectives. This includes communicating operational goals, managing schedules and store processes, meeting payroll budgets, and building and developing a team that delivers sales and profit results. The Head Manager provides leadership, feedback, coaching, and performance evaluations, addresses associate relations issues in partnership with the District Manager and/or Human Resources, and identifies associates for development and succession opportunities. SNIPES is a sneaker and streetwear retailer with more than 750 stores in Europe and the USA. The company focuses on youth culture and community engagement through its stores, online channels, sponsorships, and the SNIPES serves community program. This role is full-time and hourly, with a stated pay range of $24.20–$35.10 per hour. Candidates must be able to stand for extended periods during shifts and lift 15–30 pounds.

Requirements

Must be at least 18 years of age.
At least 2 years of previous experience as a retail manager.
High school diploma or equivalent.
Able to respond to store alarm problems as needed.
Excellent communication and organizational skills.
Strong drive to achieve results.
Takes initiative and has problem-solving skills.
Able to stand for long periods throughout a shift.
Able to lift 15–30 pounds.
Enthusiasm for the brand.
Strong customer service skills.
Strong problem-solving skills.
Team player with the ability to lead a team.
Disciplined and self-motivated.
Goal-oriented.
Adaptable and flexible.
Fast learner.

Nice To Haves

College degree is a plus but not required.

Responsibilities

Communicate store operational goals and directives to help the team meet the sales plan.
Complete schedules, operational tasks, and visual merchandising, and follow processes within specified timelines.
Meet the payroll budget without compromising customer expectations.
Partner with the District Manager and/or Human Resources on associate relations issues, including situations that may warrant termination.
Participate in store meetings and conference calls; identify opportunities and business observations, communicate best practices, and determine solutions through open dialogue.
Build a strong team that delivers sales and profit results.
Provide honest, effective leadership that builds a performance-driven culture.
Motivate team performance and drive sales through timely feedback and evaluations on productivity goals and performance.
Identify individual and team development needs, provide training, and support ongoing development through consistent coaching.
Recognize desired behaviors and address poor performance through constructive, developmental coaching and feedback.
Identify associates with succession potential and help develop their capabilities for advancement.