Head Housekeeper - MFLYD

IHG•Fort Riley, KS

13d•$20 - $23•Onsite

About The Position

This is the top supervisory job in the housekeeping department. Typically supervises a small number of housekeeping and laundry employees in a small, limited-service or extended-stay single-site hotel with a limited range of facilities. The Head Housekeeper assists the Operations Manager in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. This role involves performing housekeeping duties, inspecting suites and public areas, responding to guest complaints, and promoting teamwork.

Requirements

High School Diploma or equivalent
1 year housekeeping experience including some supervisory training/experience.
Must speak fluent English.
Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds.
Frequently standing up and moving about the facility.
Frequently handling objects and equipment to maintain the facility.
Frequently bending, stooping, and kneeling.
Communication skills are utilized a significant amount of time when interacting with guests and employees.
Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
Basic mathematical skills are used often.
Problem solving, reasoning, motivating, organizational and training abilities are used often.

Responsibilities

Assist the Operations Manager in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
Assist with scheduling and room cleaning assignments to ensure proper coverage.
Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.
Assist with training employees and ensuring that they have the tools and equipment needed to effectively carry out their respective job duties. Monitor performance and make recommendations for disciplinary and other human resources-related actions.
Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct them in corrective action. Provide adequate training as needed.
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Notify management when par levels for supplies and equipment are insufficient.
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office and Maintenance.
May maintain procedures for security of lost and found items.
May assist with other duties as assigned.