Executive Head Housekeeper

Hampton Inn Ogallala•Ogallala, NE

5d•$18•Onsite

About The Position

The Executive Head Housekeeper is responsible for supervising housekeeping and laundry staff, including hiring, firing, performance evaluations, training, and development. This role involves scheduling staff according to labor standards and forecasted occupancy, assisting the General Manager with the department's annual budget, and monitoring performance against the plan. The position requires enforcing policies and procedures, maintaining room quality based on hotel objectives, and monitoring cleanliness levels in all areas of the hotel. Additionally, the Executive Head Housekeeper compiles and reports the status of guest rooms, enforces procedures for lost and found items and on-loan equipment, and maintains productivity and labor cost goals. Establishing and maintaining cost control systems for staffing, linen inventories, and cleaning supplies, as well as conducting inventories and ordering supplies, are key responsibilities. Ensuring quality services are rendered to meet guest needs and enhance guest relations is paramount. Other duties as assigned.

Requirements

Apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form.
Deal with problems involving several concrete variables in or from standardized situations.
Add, subtract, multiply, and divide all units of measure with like common and decimal fractions.
Compute ratio, rate, and percent.
Draw & interpret bar graphs.
Perform arithmetic operations involving American monetary units.
Read and understand instructions, safety rules, etc.
Write reports with proper format, punctuation, spelling, and grammar, using all parts of speech.
Speak with correct English and well-modulated voice.
Determine time, place, and sequence of operations or action to be taken on the basis of analysis of data, executing determination of and/or reporting on events.
Determine or interpret work procedures for a group of workers, assign specific duties, maintain harmonious relations among them and promote efficiency.
Minimum 2 years’ experience as Assistant Housekeeper, and 2 years housekeeping experience in a commercial environment in a supervisory capacity; OR equivalent level of education and experience.

Nice To Haves

Bachelors Degree in Business or related field preferred.

Responsibilities

Supervise housekeeping and laundry staff: hiring, firing, performance evaluations, training and development.
Schedule staff according to labor standards and forecasted occupancy.
Assist General Manager in development of the department's annual budget.
Monitor performance against plan.
Enforce policies and procedures.
Maintain room quality based on hotel objectives.
Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas.
Compile and report accurate status of guest rooms to front office.
Enforce standard procedures for the acceptance, security, and return on guest lost and found items.
Maintain standard procedures for security of on-loan equipment.
Maintain productivity and labor cost goals.
Establish and maintain cost control systems for staffing linen inventories and cleaning supplies.
Conduct inventories of linen, supplies and equipment.
Order and receive supplies to maintain adequate inventory levels.
Ensure quality services are rendered in meeting guest needs and that guest relations are enhanced.
Other duties as assigned.