Head Golf Professional

TPC Network•Potomac, MD

8d•$110,000 - $130,000•Onsite

About The Position

The Head Golf Professional directs the daily golf related activities of the entire golf operation in accordance with the philosophy, policy, and procedures of PGA TOUR Golf Course Properties, Inc. Additionally, the Head Golf Professional is responsible for the daily management and operation of the Golf Shop insuring the highest level of service to Members and Guests.

Requirements

Bachelor’s Degree in Business, Sports Management or related field or equivalent experience
Thorough knowledge of general business administration practices and golf professional practices and procedures as would be acquired through five to eight years of similar golf experience in progressively responsible positions
Prior supervisory experience required.
Must be a PGA Member in good standing

Responsibilities

Create a consistent and high expectation golf experience that assists PGA TOUR players, Members and Guests with their golfing needs, ensuring that every step of their golf experience at the club runs as smoothly and is as enjoyable as possible
Maintain a high profile with PGA TOUR players, TPC Members and Guests.
Positively promote the service philosophy of the club and PGA TOUR Golf Course Properties.
Foster environment for problem resolution to facilitate faster improvements to result in improved working relationships and Member/Guest satisfaction
Ensure that all Members and Guests are greeted and welcomed in a professional and courteous manner
Establish and maintain the daily "pace of play standard."
Establish and administer the club tournament program.
Assist in the development of promotional materials to communicate the programs to the Members and Guests
Establish additional experiences for the membership which include, but is not limited to, offering member trips of varying size and location.
Maintain the service standards, functionality, and safety of the golf simulator room.
Project a positive favorable image for the club, PGA TOUR Golf Course Properties, and the PGA TOUR with the press, PGA TOUR players, tournament committees, prospective Members, Guests, Members and representatives from merchandise manufacturers.
Professionally communicate information, sell merchandise, and become fully knowledgeable in all products and sales techniques.
Anticipate the needs of Members and Guests and offer appropriate merchandise or alternatives.
Answer telephones clearly and concisely, to schedule future starting time reservations and communicate information in a pleasant and professional manner.
Maintain the playing standards required for all Head Golf Professionals in the TPC Network.
Special projects or other duties as assigned.
Direct outside golf operations, ensuring that the outside golf supervisor properly controls Membership and Guest services.
Set-up and maintenance of practice facility, course advisors, golf car maintenance, golf bag storage, and golf club repair activities.
Ensure that the locker room staff provides the highest level of service and cleanliness standards.
Maintain adequate supplies (towels and other bathing amenities) at par levels and available as necessary
Develop the annual golf shop operating budget and manage line items in accordance with that budget while controlling general expenses for the entire golf operation
Maintain an accurate Forecast of business levels relative to budget for the month of operation and through the end of year.
Establish equipment and supply requirements for the department and maintain accountability for cost, utilization and performance of employees and equipment
Assist in the planning and execution of outings and tournaments.
Coordinate purchases of high-quality gifts and awards with PGA TOUR Golf Course Properties
Maintain ordering, receiving, and storage programs as established by PGA TOUR Golf Course Properties.
Administer physical inventories as prescribed by PGA TOUR Golf Course Properties, Inc.
Maintain proper shrink controls
Consult with PGA TOUR Golf Course Properties on merchandise purchases and maintain acceptable inventory levels ensuring profitability through inventory turnover and cost of sales control guidelines
Verify the accuracy of prices for state and federal taxes and other charges on all sales tickets and accurately operate the point of sale system as outlined in the Club Operations Manual
Establish and maintain responsibility for the cleanliness and appearance of the Golf Shop, storage areas, and merchandise displays
Direct the Instructional Golf teaching programs alongside the Director of Instruction.
Maintain control of employee uniforms, ensuring that uniforms and nametags are worn and kept in proper condition and readily available at all times to employees
Provide department leadership for employee relations through effective communications, coaching, training, and development
Plan for and schedule staffing levels to include assistant professionals, sales staff, shop coordinator, locker room staff and outside operations staff.
Ensure that all sub-departments of the Golf Operation are responsibly managed and supervised and that established service standards are maintained
Hire and train all golf operations employees (final approval from General Manager may be required) utilizing standard company procedures.
Conduct and complete annual and semi-annual employee performance reviews and develop employee self-improvement programs and recommend changes in salary
Promote and Immolate service model of club and TPC Network for staff to use as a role model.
Ensure that the seasonal caddie program, administered by the outside party, maintains service standards, attendance, and remains an extension of the Golf Operations staff