Head Golf Pro - PGA - LPGA

Marriott•Newport Coast, CA

17h•$75,000 - $93,000

About The Position

The Head Golf Pro assists the Director of Golf in managing daily golf operations, including the golf shop, retail services, food and beverage services, and driving range areas. The role directs and works with managers and employees to support guest and employee satisfaction while striving to maximize the department’s financial performance. The position supports golf operations and budgets, customer service, and human resources activities. It assists with golf events, functions, and customer course play; supports employee recruitment, development, recognition, and performance processes; and helps maintain safe and consistent operations in accordance with property policies and procedures.

Requirements

High school diploma or GED and 2 years of experience in golf/course management or a related professional area; alternatively, a 2-year degree from an accredited university in Business Administration or a related major and 1 year of experience in golf/course management or a related professional area.
Membership in the Professional Golfers Association (PGA) or Ladies Professional Golfers Association (LPGA) is required for US locations only.

Responsibilities

Help ensure cash control policies are in place and followed by all Golf team members.
Stay involved with property goals and initiatives, such as project teams, property committees, and community involvement.
Ensure employees have the appropriate supplies, equipment, and uniforms.
Assist the Director of Golf in meeting guests informally at check-in or after course completion to gather feedback about course quality, service, and overall satisfaction.
Set a positive example in guest relations, handle guest problems and complaints, and empower employees to provide excellent customer service.
Ensure employees understand service expectations and performance parameters; observe service behaviors and provide feedback to individuals.
Work to improve service performance and emphasize guest satisfaction and continuous improvement in departmental meetings.
Assist in recruiting and hiring Golf team members with appropriate skills.
Participate in employee performance appraisals and provide feedback as needed.
Build and maintain open, collaborative relationships with employees and encourage the same within the team.
Solicit employee feedback, use an open-door policy, and review employee satisfaction results to identify and address concerns.
Celebrate team successes and recognize employee contributions publicly across all shifts.
Adjust staffing levels and services to meet customer demand and budget expectations.
Participate in developing and implementing corrective action plans.
Maintain regular communication with employees about business objectives and expectations, recognize performance, and support desired results.
Assist and direct professional staff in handling day-to-day golf events, functions, and customer course play.
Implement property safety awareness programs to support a safe work environment for employees and guests.
Participate in employee progressive discipline procedures.
Ensure employees are cross-trained to support daily operations.
Bring issues to the attention of the Director of Golf and Human Resources as necessary.
Ensure property policies are administered fairly and consistently, and that disciplinary procedures and documentation follow Standard and Local Operating Procedures and support the Peer Review Process.