Head Concierge

CMI Concierge & Security Inc.•Vancouver, BC

15d•CA$26 - CA$28•Onsite

About The Position

We are seeking a highly professional, presentable, and articulate individual to serve as the on-site representative for a residential building. This is a leadership-focused role that requires confidence, sound judgment, and the ability to proactively manage operations, people, and resident expectations. This role is strictly for candidates with relevant, hands-on experience. Applicants without demonstrated background in similar roles will not be considered. At CMI Concierge & Security Inc., we deliver outstanding service to residential condominium communities throughout Greater Vancouver. Since 1997, we’ve proudly been the leading provider of building management, concierge, security, and cleaning services in the region, setting the standard for excellence in our industry. We’re a team of passionate, dedicated professionals, committed to making a real difference in the lives of our clients. If you're driven by a desire to help others and excel in problem-solving, CMI Concierge & Security Inc. offers an exciting opportunity to be part of something special.

Requirements

Fluency in Mandarin and/or Cantonese will be considered a strong asset
Demonstrated experience proactively overseeing staff, including training, coaching, and managing performance
Strong background in professional communication with management and stakeholders, including: Writing clear and effective emails, Preparing periodic reports, Providing operational recommendations, Reviewing and responding to inquiries in a timely and professional manner
Solid understanding of strata operations, administration, and building systems
Knowledge of safety and security protocols in a residential environment
Excellent communication, leadership, and conflict-resolution skills
Ability to work independently, make decisions, and represent the building with professionalism at all times.
Candidates must be able to demonstrate prior experience managing people, coordinating operations, and communicating at a professional level with multiple stakeholders.

Nice To Haves

Fluency in Mandarin and/or Cantonese

Responsibilities

Act as the primary on-site liaison representing the building to residents, strata council, and service providers
Proactively oversee day-to-day building operations to ensure high service standards
Supervise on-site staff, including training, scheduling, and performance management
Support strata administration and consistently enforce building policies and procedures
Monitor and respond to safety, security, and maintenance matters
Coordinate with contractors and maintenance teams to address operational issues