Concierge
Holt Renfrew•Toronto, ON
•CA$18 - CA$25•Onsite
About The Position
The Concierge provides superb customer service to all Holt Renfrew clients within an environment that meets the highest standards. The Concierge offers a superb customer service to all Holt Renfrew clients in an environment that meets the highest standards.
Requirements
- High school diploma
- Previous experience in customer service environment
- Good working knowledge of computer software (Word, Excel, Outlook, etc.)
- Parfaitement bilingue en français et en anglais
Nice To Haves
- Previous experience in customer service environment
- Good working knowledge of computer software (Word, Excel, Outlook, etc.)
- Parfaitement bilingue en français et en anglais
Responsibilities
- Provide a consistently excellent level of customer service to all clients by acting as their ambassador.
- Maintain expert knowledge of store and where product is located.
- Resolve standard customer service issues within policy.
- Manage all incoming inquiries and requests whether in person (information kiosk), via phone or via email.
- Respond to internal and external client inquiries and/or complaints within 24 hours.
- Process gift cards for all internal and external clients.
- Support client services department as required.
- Provide support to sales floor by being POS super users.
- Develop and maintain effective relationships within concierge community in order to provide our clients with the ultimate service experience.
- Develop and maintain effective relationships with concierge vendors (florists, ticket brokers, car rentals, restaurants, etc.).
- Maintain expert knowledge of "The Best" of local community and city.
- Attend concierge events and information sessions.
- Assist with and participate in all store events – creation of lists, collecting of tickets, RSVPs, etc.
- Ensure text on plasma screens is up-to-date and relevant.
- Respond to all event related inquiries in a timely manner.
- Ensure compliance with privacy policies, regulations, and cyber security measures.
- Se conforme à toutes les politiques et exigences de santé-sécurité
Benefits
- competitive total compensation
- generous employee discount
- pension
- health & dental benefits
- tuition assistance
- continuous learning and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
