Concierge

Holt RenfrewToronto, ON
CA$18 - CA$25Onsite

About The Position

The Concierge provides superb customer service to all Holt Renfrew clients within an environment that meets the highest standards. The Concierge offers a superb customer service to all Holt Renfrew clients in an environment that meets the highest standards.

Requirements

  • High school diploma
  • Previous experience in customer service environment
  • Good working knowledge of computer software (Word, Excel, Outlook, etc.)
  • Parfaitement bilingue en français et en anglais

Nice To Haves

  • Previous experience in customer service environment
  • Good working knowledge of computer software (Word, Excel, Outlook, etc.)
  • Parfaitement bilingue en français et en anglais

Responsibilities

  • Provide a consistently excellent level of customer service to all clients by acting as their ambassador.
  • Maintain expert knowledge of store and where product is located.
  • Resolve standard customer service issues within policy.
  • Manage all incoming inquiries and requests whether in person (information kiosk), via phone or via email.
  • Respond to internal and external client inquiries and/or complaints within 24 hours.
  • Process gift cards for all internal and external clients.
  • Support client services department as required.
  • Provide support to sales floor by being POS super users.
  • Develop and maintain effective relationships within concierge community in order to provide our clients with the ultimate service experience.
  • Develop and maintain effective relationships with concierge vendors (florists, ticket brokers, car rentals, restaurants, etc.).
  • Maintain expert knowledge of "The Best" of local community and city.
  • Attend concierge events and information sessions.
  • Assist with and participate in all store events – creation of lists, collecting of tickets, RSVPs, etc.
  • Ensure text on plasma screens is up-to-date and relevant.
  • Respond to all event related inquiries in a timely manner.
  • Ensure compliance with privacy policies, regulations, and cyber security measures.
  • Se conforme à toutes les politiques et exigences de santé-sécurité

Benefits

  • competitive total compensation
  • generous employee discount
  • pension
  • health & dental benefits
  • tuition assistance
  • continuous learning and development
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