Head Clerk

Grocery Outlet Career•Oakland, CA

About The Position

Head Clerks create a welcoming environment and maintain a clean, well-stocked store that keeps customers coming back for great deals and stellar service. The role involves customer service, handling cashiering issues, supporting store operations, maintaining inventory and displays, performing miscellaneous office duties, and enforcing company policies and procedures. Duties may take place in various parts of the store and in different temperatures and work environments, with interaction with customers, associates, truck drivers, and vendors.

Requirements

High school diploma or equivalent.
Ability to deliver friendly, courteous, and prompt customer service.
Ability to interpret, understand, and follow instructions.
Must pass a drug and background check.
Flexible schedule.
Ability to work harmoniously with others as a team member and leader.
Passion for serving people.

Nice To Haves

Previous grocery or retail experience.
Prior bookkeeping experience.

Responsibilities

Interact with customers and answer questions with kindness and enthusiasm.
Respond promptly to customer and co-worker requests, complaints, and problems.
Maintain a clean, safe, and orderly store in compliance with GOI guidelines and procedures.
Review and accept customer checks, overrides, voids, and other cashiering-related issues.
Unload products from trucks, organize the stock room, fill assigned sales-floor areas, and operate backroom equipment such as pallet jacks and balers.
Take merchandise inventory and replenish or order products as needed.
Prepare merchandise for display.
Perform miscellaneous office duties, including handling incoming or outgoing mail and ordering products.
Enforce company policies, procedures, and programs to support customer and employee safety and well-being.