Head Cashier

Natural Grocers•Cedar Rapids, IA

About The Position

The Head Cashier is responsible for successful front-end operations through cashiering, training, directing, and monitoring cashiers; providing World Class Customer Service; and supporting overall store operations. The role includes limited Manager on Duty responsibilities but is not intended to serve as the overall Manager on Duty for the store. Employees are expected to be hands-on and complete tasks needed to support store operations; duties may change and may include assignments not listed in the job description. The position requires working five days and 40 hours per week, attending mandatory store meetings, and following a schedule based on store needs that includes evenings, weekends, and holidays.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to pass food safety training courses and/or certifications as required by law and maintain current compliance and registration where applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized with great attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in MS Word, Excel, and Outlook.

Nice To Haves

Retail experience in a grocery or retail environment preferred; natural foods background is a plus.
One year of cashiering experience preferred.
One year of supervising others preferred.
High school diploma, GED, or equivalent preferred.

Responsibilities

Provide World Class Customer Service and a positive customer experience as the number one priority.
Exemplify integrity, responsibility, and excellence and adhere to all policies.
Train cashiers and ensure they communicate about the N}Power program, explain the local foodbank donation for reusable-bag transactions, educate customers on the Nutrient to Know About, and promote store seminars and events.
Complete the Daily Sales Report and cashier closeout responsibilities.
Issue and verify cash drawers.
Handle returns and overrides at the front end.
Address customer complaints appropriately.
Ensure front-end sets are full and well-maintained.
Oversee completion of the front-end task list daily and maintain all registers binders.
Direct cashiers to tasks during slow times at the register.
Perform general cashiering and checkout duties, including running a cash register, bagging or boxing groceries, and providing carry-out service.
Monitor, assign, and perform cart checks.
Answer the telephone and assist in managing special orders.
Monitor, assign, and grind nut butters.
Learn product locations in all departments to direct customers.
Participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock as needed.
Work five days and 40 hours per week, attend mandatory store meetings, and work a schedule that includes evenings, weekends, and holidays.

Benefits

Birthday Bonus Pay for all Crew Members.
Vitamin Bucks, up to $2,080 earned as store credit annually.
Holiday Pay for five holidays when stores are closed.
Paid Time Off for sick days and vacation, increasing with tenure.
Paid Nutrition Education.
good4u Crew Member Discount.
N}power Program customer appreciation and rewards program.
Regular, scheduled pay increases.
Advancement opportunities and career development.
Health and Wellness Program.
Employee Assistance Program (EAP).
Employee Referral Program.
For full-time Crew Members working 30 or more hours per week: medical, dental, and vision insurance.
For full-time Crew Members working 30 or more hours per week: paid parental leave.
For full-time Crew Members working 30 or more hours per week: paid medical leave through company-paid short-term disability insurance.
For full-time Crew Members working 30 or more hours per week: company-paid short-term disability insurance and company-paid life insurance.
For full-time Crew Members working 30 or more hours per week: voluntary benefits including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance.
For full-time Crew Members working 30 or more hours per week: retirement savings plan (401k) with discretionary company match.
For full-time Crew Members working 30 or more hours per week: healthcare and dependent care flexible spending account (FSA).
For full-time Crew Members working 30 or more hours per week: health savings account (HSA) with company match.