HDR IT Client Support Technician III
About The Position
This HDR IT Client Support Technician III position is in the Field Services Southern Branch. This Branch is in the Division of Field Services within the Office of Client Support Services. The Commonwealth Office of Technology enables a proficient digital government supportive of a 21st century economy by being a trusted and valued business partner with unyielding commitment to cost-effective service delivery. Our mission is to support agency partners in the fulfillment of their core mission by providing technology leadership, services, and solutions in a secure, transparent, and fiscally responsible manner. The HDR IT Client Support Technician III is responsible for providing technical direction and support to staff in a state correctional facility, by analyzing specific computer communication requirements. This position will select and install computer equipment including hardware and software.
Requirements
- Three years of experience in centralized endpoint management, systems analysis, systems support, or computer operating systems.
- High School Graduate.
Nice To Haves
- A comprehensive knowledge of modern IT systems and programs
- Experience troubleshooting, system analysis and systems support
- Excellent customer service and communication skills
- Leadership qualities
- Team building skills
- Strong communication skills
- Ability to complete work related activities in a professional manner
- Able to multitask with a proven history of sound decision making in high stress situations
- Ability to adapt to the ever-changing environment in the IT industry.
Responsibilities
- Incident, Change and Service Requests
- Equipment configuration, setup and installation
- Equipment transfers
- Software installations
- Troubleshooting
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
