HDIS Installation Coordinator - Raleigh, NC

The Home Depot • Garner, AR

10d

About The Position

The HDIS Installation Coordinator serves as an internal and external customer support expert, helping build, manage, and facilitate an excellent customer experience. The coordinator assists customers and Install Field teams, directs the flow of jobs based on business needs, and monitors job statuses across interior and exterior product lines. The position schedules pre-installation inspections, completes job movement tasks, manages services processes in the branch, and serves as the main point of contact between customers and The Home Depot for job-related needs. The coordinator meets performance metrics for timely paperwork completion and efficient job movement while contributing to the goal of installing 100% of backlog.

The role supports customers throughout the installation life cycle, coordinates with internal and external branch partners, and manages open jobs and service requests. Duties include reviewing paperwork, collecting payments, scheduling inspections and services, entering data, ordering materials for interior product lines, and processing labor bills for third-party service providers.

Requirements

• Must be at least 18 years of age.
• Must be legally permitted to work in the United States.
• At least 1 year of work experience.
• High school diploma and/or GED, or the knowledge, skills, and abilities typically acquired through its completion.
• Self-motivated, with initiative to complete tasks with little or no direction.
• Strong written and verbal communication skills.
• Strong organizational skills, attention to detail, and ability to work in a fast-paced environment.
• Computer skills, including proficiency in Microsoft Office.
• Ability to manage multiple tasks simultaneously, keep accurate records, and follow up as necessary to complete customer jobs accurately and on time.

Nice To Haves

• Knowledge of or experience in the home improvement or construction industry.
• Prior clerical and/or administrative experience.
• Excellent interpersonal and customer service skills, a strong sense of urgency, and problem-solving skills.

Responsibilities

• Initiate and maintain regular communication with customers throughout the installation life cycle, provide timely follow-up, and resolve open questions.
• Facilitate customer satisfaction from point of sale through follow-up service and provide ongoing support for job-related issues.
• Coordinate with internal and external branch partners, including the Branch Support Center (Exteriors), Sales, and Installation, on job-level inquiries.
• Assist the team with customer escalations and exceptions, support branch operations, and help ensure efficient movement of jobs.
• Manage intake and tracking of open jobs across the installation life cycle and review paperwork for accuracy.
• Work with customers to collect payment, schedule pre-installation inspections, and complete required data entry.
• Place material orders for interior product lines and process labor bills for third-party service providers.
• Manage intake of service tickets and schedule services with customers as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED