HD Pharmacy Technician

UnitedHealth Group•Worcester, MA

5d•$16 - $29•Hybrid

About The Position

The Pharmacy Technician provides operational support to the Prescription department. The role interacts with patients, prescribers, payors, pharmacies, and other departments to process prescription requests, maintain prescription records, and assist with prior authorizations. The position is based in the Worcester, Massachusetts area and offers remote work flexibility after six weeks of on-site training in Worcester. The schedule is 38.75 hours per week, Monday through Friday on a rotating schedule: 7:30 a.m.–3:30 p.m., 8:30 a.m.–5:00 p.m., or 10:30 a.m.–7:00 p.m.

Requirements

High school diploma or GED.
Active and unrestricted Pharmacy Technician license in Massachusetts.
At least 1 year of retail Pharmacy Technician experience.
Adherence to UnitedHealth Group’s Telecommuter Policy for telecommuters.
Pass a drug test before beginning employment.

Nice To Haves

Prior authorization experience.
Specialty Pharmacy experience.
National PTCB certification or NHA certification.

Responsibilities

Perform assigned duties as directed by the prescription specialist supervisor.
Interact effectively and professionally with all location departments at Reliant Medical Group.
Interact professionally with patients, prescribers, payors, and pharmacies regarding prescription requests.
Develop proficiency in using Epic.
Work independently and handle multiple tasks.
Greet patients by telephone and help ensure prompt service for their needs.
Enter prescription information into the computer, including patient and prescriber searches, drug selection, prescription interpretation, chart review, and accurate Epic documentation.
Review and process e-prescriptions, faxed prescriptions, MyChart renewals, and patient calls according to Prescription Department guidelines.
Accept customer, insurance, and prescription information needed to process new and refill prescriptions, including refill authorization from doctors’ offices where permitted by state law.
Communicate prescription delays to patients and work with the prescription specialist supervisor to coordinate resolution.
Maintain the prescription pool, including keeping it current and managing open encounters and in-basket items.
Follow departmental asset protection and personal safety guidelines.
Obtain the correct prior authorization forms and complete and process prior authorizations for medications not covered by a patient’s insurance.

Benefits

Paid Time Off accrued beginning with the first pay period.
8 paid holidays.
Medical plan options and participation in a Health Spending Account or Health Savings Account.
Dental insurance.
Vision insurance.
Life and AD&D insurance.
Short-term disability coverage.
Long-term disability coverage.
401(k) savings plan.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee Referral Bonus Program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and incentive and recognition programs.
Equity stock purchase and 401(k) contribution, subject to eligibility requirements.
Comprehensive benefits package, subject to eligibility requirements.