HD Customer Service Admin

ACV • Fort Wayne, IN

6d

About The Position

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:
Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company’s 401(k)

Requirements

• Ability to read, write, speak and understand English.
• High school diploma or equivalent required
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and document management software.
• Strong organizational skills with high attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced auction environment.
• Availability to work part-time hours, including flexibility on auction days.

Nice To Haves

• additional education in office administration or a related field is a plus.
• Previous experience in customer service, records management, or title processing preferred.
• Knowledge of vehicle titles, lien releases, and auction procedures is a plus.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Provide professional customer service to dealers and the public by phone and in person.
• Serve as the primary point of contact for customer questions regarding the Heavy-Duty Department and auction processes.
• Maintain and update the public online internet bidding platform to ensure accurate and timely listings.
• Upload photos and vehicle information to online auction platforms.
• Coordinate and process if-sales between buyers and sellers in accordance with company procedures.
• Prepare and distribute buyer and seller settlement sheets accurately and in a timely manner.
• Communicate with internal departments to ensure accurate vehicle information and efficient auction operations.
• Maintain accurate customer and transaction records within company systems.
• Assist with loading vehicles and equipment to online auction platforms.
• Support auction operations and perform other duties as assigned.

Benefits

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED