Customer Service Representative - HD

Mendocino Forest Products Company•Fremont, CA

3d•Remote

About The Position

Mendocino Forest Products is seeking a Customer Service Representative to manage a large region of Home Depot clients. This is a remote, home-based position; however the employee will work primarily in the field conducting in-person outreach to Home Depot stores conducting face-to-face engagement to build and maintain relationships. The ideal candidate will reside in the Fremont or San Jose area. as the primary work. This is an exempt position, the base salary for this position is $70,000 to $80,000. Your final base salary compensation will be determined based on factors such as geographic locations, skills, education, and/or experience. Please keep in mind the range published is the full base salary. We also offer a generous benefits package; Medical, Dental, Vision, 401K matching and company paid Life Insurance. The Mendocino Companies (Mendocino Forest Products Company, Mendocino Redwood Company, Humboldt Redwood Company, Humboldt Sawmill Company, and Allweather Wood) own nearly 450,000 acres of Forest Stewardship Council® (FSC® C031337) certificated redwood and Douglas-fir timberland, constitute the largest waterborne wood treater in the Western USA, and is the largest producer of redwood lumber in the world. Collectively providing 950 employees and their families with excellent wages and benefits in communities throughout the Western USA. Additionally, the Mendocino Companies own and operate a 25-megaWatt biomass cogeneration power plant and wood pellet plant.

Requirements

A high school diploma or general education degree (GED) equivalent, Associate degree or higher education desired.
Two years related experience or equivalent combination of education and experience is required.
Must have working knowledge of Microsoft Office Suite, Excel, Outlook, and Word.
Must maintain and carry a valid driver license and operate vehicles in accordance with company policy guidelines.

Responsibilities

Conduct regular visits to assigned Home Depot stores, providing weekly travel itineraries to the Customer Service Manager.
Serve as the primary point of contact for assigned Home Depot stores, delivering responsive and professional customer service.
Build and maintain positive working relationships with Home Depot store managers, department supervisors, and associates.
Maintain product displays, point-of-purchase signage, and merchandising standards to ensure products are well presented.
Conduct product knowledge training for Home Depot associates to promote product awareness and sales.
Resolve store issues and customer claims promptly while coordinating with internal departments as needed.
Support sales growth by monitoring inventory levels, identifying out-of-stock conditions, and recommending replenishment.
Inspect lumber quality, address concerns with store personnel, and report quality issues to the appropriate departments.
Conduct retail pricing surveys and competitive market comparisons as assigned.
Communicate product updates, pricing changes, promotions, and market information to Home Depot store personnel.
Represent Mendocino Forest Products at Home Depot and company-sponsored meetings, training sessions, and promotional events.
Maintain accurate records and reports related to store visits, merchandising activities, customer concerns, and market observations.
Travel throughout the assigned territory and work occasional evenings and weekends as business needs require.