HCVP Housing Navigator

Chattanooga Housing Authority•Chattanooga, TN

37d•Onsite

About The Position

The Housing Choice Voucher Program (HCVP) Navigator is responsible for linking current voucher holders with potential landlords who have available properties to rent in an effort to obtain and/or maintain full utilization. This person will also participate in a broad range of administrative support functions contributing to the overall effectiveness of the HCVP Department.

Requirements

Ability to communicate with people from a broad range of ethnic and socio-economic backgrounds.
Ability to operate commonly used office equipment, especially the use of personal computers for word processing and spreadsheet applications, scanners, copiers, and fax machines.
Strong interpersonal skills and effective communication ability, both orally and in writing.
Ability to work independently and in-group settings and use sound judgment in decision-making and problem solving.
Knowledge of the local, state, and federal laws governing the HCVP; ability to understand, act on, and interpret policies, regulations, and procedures.
Ability to mediate disputes among CHA employees, participants, landlords, and other parties; responds quickly to issues or questions.
Ability to work productively in a variety of working conditions and environments.
Ability to make moderately complex computations accurately.
Ability to work independently and use sound judgment in decision making and problem solving.
Demonstrated ability to develop educational materials and conduct effective training sessions.
A high school diploma/GED is required.
One to three years’ experience with the Housing Choice Voucher Program.
Level of manual dexterity sufficient to allow for operation of office equipment.
Ability to move, handle, or lift small objects around desk area.
Must possess a valid driver's license, have reliable transportation and be insurable under CHA’s automobile insurance, if required to drive an automobile by CHA.
Criminal background checks and drug screening will be performed.
Demonstrated proficiency at Microsoft Word and Excel.

Nice To Haves

Bachelor’s degree from an accredited college or university is preferred.
Bilingual in English/ Spanish is desirable.

Responsibilities

Provides outstanding customer service by responding to phone calls, emails, and written correspondence in a timely, efficient, and appropriate manner.
Assists in the planning and delivery of special events.
Assists voucher holders to secure affordable housing in the HCVP. This includes reaching out to landlords/owners in Hamilton County to determine what rental units are available and matching the voucher holders with available properties.
Determines eligibility relating to unit affordability for new and relocating HCVP participants.
Attends and/or participates in various meetings related to the HCVP and CHA, as required.
Performs marketing outreach and identifies new housing opportunities in an effort to ensure full utilization of the HCVP through networking with landlord/owners, other agencies, coalitions, and community stakeholders. Creates community awareness of issues concerning homelessness.
Holds periodic tenant/landlord HCVP fairs.
Composes and maintains departmental correspondence to participants, landlords, and HUD.
Exhibits and encourages behaviors that uphold CHA’s core values.
Keeps abreast of HUD, federal, state, and local rules and regulations impacting assigned programs and makes recommendations to the Executive Director.
Establishes and maintains effective working relationships with the CHA Board, employees, residents, participants, landlords (as applicable), contractors, as well as city, state, and federal officials and works harmoniously with community stakeholders.
Attends and/or participates in various meetings related to the CHA as required.
Reports consistently to assigned work location(s) in accordance with established work schedule. Must be reliable.
Handles confidential matters with discretion.
Performs other duties as directed.