Housing Navigator

Blue Door Support Services • East Gwillimbury, ON

1d • Onsite

About The Position

Blue Door is a not-for-profit registered charitable agency providing essential emergency shelter services since 1982. Our mission is to support people who are at risk of or experiencing homelessness to attain and retain affordable housing. We are looking for Housing Navigators to assist in the operation of programs, maintain records, complete intake/discharge forms, ensure security, facilitate goal setting and referrals, provide counseling, promote co-operative living, and participate in housekeeping duties including food preparation and cleaning.

Requirements

• Minimum SSW or 2-year college diploma in a human services program.
• Experience working with the homeless or similar population.
• Excellent interpersonal, verbal and written communication skills.
• Fluency in a second language or lived experience.
• Experience in telephone and in-person counselling.
• Demonstrated ability to work independently and as an effective team member.
• Understanding and delivery of anti-oppressive practices.
• Ability to deal effectively with conflict and crisis.
• Operate with a flexible work schedule.
• CPI, CPR and First Aid Certification
• Vulnerable Sector Screening (Police Check).
• Reliable vehicle, valid driving license and insurance.

Responsibilities

• Provides appropriate professional understanding and intervention in response to emotional, behavioral, physical needs of clients.
• Maintains and supervises established routines and procedures.
• Assists residents to establish and achieve individualized goals.
• Utilizes effective conflict resolution skills.
• Maintains confidentiality of residents.
• Participates in design and implementation of program activities.
• Participates in research/evaluation/quality assurance activities that would enhance the efficiency and/or effectiveness of service delivery.
• Fosters positive relationships with community.
• Provides support to all agency program areas as requested.
• Participates in shift change and staff meetings as required, shares information in a respectful, non-judgmental manner.
• Exercises good judgement and discretion in dealing with confidential information.
• Completes all necessary documentation, including written records/reports and provides statistics as requested.
• Performs other organizational duties as assigned.
• Learn and understand health and safety standards, regulations, policies and procedures and comply with them.
• Maintain professionalism in the workplace.
• Working cooperatively alongside and supporting all Blue Door team members and departments.
• Adherence to the mission, vision, policies and procedures of the agency.
• Able and willing to promote harm reduction practices in accordance with core standards.
• Attend internal staff meetings and staff training as required.
• Maintain the confidentiality of all client and agency information.
• Utilizes effective conflict resolution skills in accordance with (Crisis Prevention Intervention (CPI) training.
• Fosters positive and appropriate relationships with clients, colleagues, community partners and volunteers.
• Provides referrals and follow-up as necessary.
• Meets with manager on a regular basis and participates in completion of annual performance evaluation.
• All employees are responsible for carrying out work in a way that does not adversely affect their own health and safety and that of others.
• All employees shall learn and understand health and safety policies and procedures and will comply with them.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree