HCV Program Supervisor

CVR ASSOCIATES INC•Cleveland, OH

2d•$70,000 - $80,000•Remote

About The Position

For over 30 years, CVR's team of professionals has provided technical assistance and program management to affordable housing programs across the country. Our staff works diligently to meet the needs of our clients and to continuously grow and preserve affordable housing for our nation’s most vulnerable populations. CVR prides itself on providing extensive training, mentoring, and succession planning to its employees. CVR has made a significant impact on the community by assisting families in securing affordable housing. The CVR team is composed of CPAs, MBAs, attorneys, architects, engineers, urban planners, and housing professionals. We continue to expand, adding to our team across the nation. CVR has offices in Atlanta, Chicago, Milwaukee, New York, San Francisco and Tampa, to name a few. CVR Associates is looking for an HCV Program Supervisor to lead a team of Housing Specialists and support staff. In this role, you'll combine people management with program oversight—ensuring exceptional customer service, compliance with HUD regulations, and smooth day-to-day operations. It’s a leadership role with real impact.

Requirements

A bachelor’s degree in business, public administration, social work, or a related field
3+ years of supervisory or management experience (HCV or affordable housing preferred)
A working knowledge of HUD’s HCV Program, including HQS and rent calculation
Comfort balancing a high-volume workload while keeping your team focused and supported
Confidence communicating with clients, landlords, property owners, and internal partners
Excellent organizational and time management skills—you know how to plan and pivot
Strong analytical skills and attention to detail, especially when reviewing casework
Proficiency in Microsoft Office and a knack for learning housing or case management systems

Nice To Haves

HCV Occupancy and Rent Calculation Certification (or can obtain within 6 months)
Experience working with housing software like YARDI or Rent Café
Familiarity with performance metrics, quality control audits, and compliance tracking
A track record of fostering collaboration, inclusion, and team growth

Responsibilities

Supervise and support HCV program staff, assigning caseloads and ensuring timely, accurate work
Coach team members and provide hands-on training, especially in onboarding and policy updates
Monitor performance and productivity using reporting tools and quality control reviews
Troubleshoot complex cases, support escalations, and serve as a go-to resource for your team
Oversee key functions like annual/interim recertification's, moves, HAP contracts, and lease enforcement
Analyze reports, spot trends, and prepare regular updates for leadership
Assist in implementing new policies and ensuring they’re understood across the team
Maintain compliance with all relevant regulations and uphold the highest standards of service