HCV Coordinator

Grand Rapids Housing Commission • Grand Rapids, MI

6d • $0 - $27

About The Position

The HCV Coordinator plays a critical role in managing and overseeing the Housing Choice Voucher (HCV) program to ensure eligible participants receive timely and effective housing assistance. This position involves coordinating with landlords, applicants, and various community partners to facilitate the leasing process and maintain compliance with federal, state, and local regulations. The coordinator will monitor program performance, track participant eligibility, and assist in resolving issues related to voucher utilization and housing quality standards. By maintaining accurate records and providing excellent customer service, the HCV Coordinator helps promote stable housing solutions for low-income families and individuals. Ultimately, this role supports the mission of providing safe, affordable housing opportunities while ensuring program integrity and efficiency.

Requirements

• Associate’s or Bachelor’s degree in social services, public administration, or related field.
• Experience working with housing assistance programs, preferably Housing Choice Voucher or similar federal housing programs.
• Strong knowledge of HUD regulations and Housing Quality Standards (HQS).
• Excellent organizational skills with the ability to manage multiple cases and maintain detailed records.
• Proficient in Microsoft Office Suite and experience with housing management software.
• Strong communication skills daily to interact effectively with participants, landlords, and community partners, ensuring clear understanding of program requirements and housing options.
• Organizational skills are essential for managing participant files, scheduling inspections, and tracking voucher utilization to maintain compliance and program efficiency.
• Problem-solving skills help the coordinator address and resolve issues related to housing quality, lease agreements, and participant concerns promptly.
• Knowledge of HUD regulations and housing standards guides the coordinator in maintaining program integrity and adherence to federal guidelines.
• Proficiency with housing management software and Microsoft Office tools supports accurate data entry, reporting, and documentation necessary for successful program administration.

Nice To Haves

• Experience working directly with low-income or vulnerable populations.
• Familiarity with local housing market conditions and landlord networks.
• Certification in Housing Choice Voucher program administration or related credentials.
• Bilingual abilities to effectively communicate with diverse populations.

Responsibilities

• Manage the intake and eligibility determination process for HCV applicants and participants.
• Coordinate housing inspections and ensure compliance with Housing Quality Standards (HQS).
• Serve as a liaison between voucher holders, landlords, and property management to facilitate lease-up and ongoing tenancy.
• Maintain accurate and up-to-date participant files and program documentation in accordance with HUD regulations.
• Provide guidance and support to participants regarding program rules, lease agreements, and housing options.
• Monitor voucher utilization and assist in preparing reports for program performance and compliance.
• Collaborate with community organizations and service providers to support participant needs and housing stability.
• Address and resolve participant and landlord concerns or disputes in a timely and professional manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree