HCMS Training Specialist

St. Luke’s University Health Network•Allentown, PA

2d•Hybrid

About The Position

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Remote position with the need to be onsite at various locations throughout the network as needed to provide in-person training sessions. The HCMS Training Specialist is responsible for building and delivering engaging learning solutions to a diversified audience for our Human Capital Management System as well as all other applications utilized with the Human Resources department.

Requirements

Bachelor’s Degree in Human Resources, Education, Instructional Design or another related field preferred.
Driver's License required.
1-3 years of experience in a formal classroom setting or equivalent environment with excellent classroom facilitation/speaking skills and strong understanding of training methodology
Previous experience providing training with an (HCMS) Human Capital Management System is preferred
Strong communication, interpersonal, and rapport-building skills required to work effectively with all levels across the organization
Knowledge of the concepts, standards and practices related to adult learning and educational effectiveness
Knowledge of approaches, tools, and techniques for delivering formal and informal training programs and evaluate their effectiveness
Ability to express ideas and convey technical information effectively both verbally and written communication.
Well-developed analytical, organization, and presentation skills
Ability to work independently as well as part of a team
Solid computer skill proficiency and knowledge of business practices
Ability to work flexible hours to meet the needs of the user community
Human Resources background and/or knowledge of Workday terminology and environment a plus
ability to read, understands, interpret and apply technical manuals and documentation.

Responsibilities

Develop a strong understanding of Human Resources (HR), Workday, and third-party application(s) as implemented at SLUHN.
Conduct in person and virtual software education training classes for the SLUHN community of workforce members as assigned.
Facilitate Network education training and communication of changes, enhancements, and upgrade education.
Demonstrates competency in the curriculum and applications, demonstrating growth, development, and appropriate communication, in the application(s) and/or role(s) for which they are training.
Identifies and recommends adjustments and updates to educational documents and curriculum based upon direct observation of production usage and training environment and curriculum deficiencies.
Administers competency tests to end users.
Maintains training records in the learning management system (My E-Learning) as per guidelines.
Activates end user production access based upon successful completion and all training requirements.
Responds to end users’ needs and collaborates with other training staff to identify and develop appropriate technology solutions for teaching and learning.
Supports the SLUHN community during system activation(s)/go lives, system upgrades and SLUHN campus/location openings as needed/as assigned.
Provides Level 2 support to SLUHN community for training, proper application use, workflow knowledge and issues.
Other related duties as assigned.