HCM Systems Administrator

Bank OZK•Little Rock, AR

About The Position

The HCM Systems Administrator supports administration, configuration, maintenance, and ongoing enhancement of assigned enterprise business systems, with primary responsibility for Workday Human Capital Management (HCM). The role provides hands-on administration throughout the Workday HCM migration and implementation and helps establish sustainable post-implementation processes, controls, documentation, and support. The position partners with Human Resources, Technology, project teams, vendors, and other stakeholders to translate business requirements into effective configurations and reliable solutions that support the Bank’s strategic objectives. The administrator serves as a primary contact for Workday HCM support, contributes to implementation and release activities, resolves or escalates system issues, maintains documentation and controls, and provides functional guidance to business users and support teams. The position requires collaboration, independent judgment, confidentiality, and the ability to manage multiple priorities and work extended hours when necessary.

Requirements

Bachelor’s degree in information technology, human resources information systems, business, or a job-related field, or commensurate work experience.
At least 3 years of relevant experience supporting or administering enterprise business systems, HR technology, banking technology, or similar applications.
Experience with Workday HCM, including system administration, configuration, testing, implementation, migration, production support, or a combination of these activities.
Familiarity with system administrator responsibilities, including user support, issue triage, configuration maintenance, documentation, access administration, testing, and change control.
Knowledge of Workday HCM concepts, administration practices, configurable business processes, security roles, and enterprise application support.
Knowledge of systems implementation and migration activities, including requirements, configuration, data conversion, testing, deployment, and post-production support.
Knowledge of product testing, defect management, change control, release management, and system documentation.
Ability to analyze business requirements and translate them into system configuration, process, testing, and support needs.
Ability to troubleshoot standard, sensitive, and complex system, data, access, and workflow issues while protecting confidential information.
Effective verbal and written communication skills and ability to interact with employees, technical resources, vendors, and leaders at all levels.
Technical solutioning, analytical thinking, attention to detail, and sound judgment.
Ability to work independently and collaborate effectively with cross-functional implementation and support teams.
Ability to manage multiple priorities and projects in a fast-paced environment and meet deadlines.
Ability to adapt to change, facilitate process improvements, and support users through system and operational transitions.
Ability to learn and apply new Workday functionality, configuration methods, and support practices.
Ability to maintain confidentiality and appropriately handle sensitive employee and business information.
Skill in using computers and Microsoft Office, including Word, Excel, and Outlook.

Nice To Haves

Experience participating in a Workday HCM implementation, migration, major enhancement, or post-production support environment.
Experience with information technology and/or project management methodologies, such as Waterfall or Agile.

Responsibilities

Administer assigned Workday HCM functionality, security, business processes, workflows, notifications, reference data, and related configurations according to approved requirements and governance standards.
Support Workday HCM migration and implementation, including requirements validation, configuration review, data conversion, integration coordination, testing, issue resolution, deployment readiness, and post-production stabilization.
Serve as a primary contact for Workday HCM administration questions, incidents, service requests, and enhancement needs from Human Resources and other stakeholders.
Triage and analyze reported system issues, resolve configuration or process issues within assigned authority, and escalate technical, integration, or vendor-related matters as appropriate.
Perform routine system maintenance and approved configuration changes to enable functionality, improve usability, strengthen controls, and support changing business requirements.
Create, maintain, and execute unit, regression, integration, and user acceptance test plans and scripts for releases, implementations, enhancements, and defect corrections.
Support Workday release management by reviewing upcoming functionality, assessing impacts, coordinating testing, documenting decisions, and supporting approved feature adoption.
Partner with Human Resources, Technology, project management, information security, data, and other business units to identify system and process gaps and recommend solutions.
Support data quality and system integrity through validation, reconciliation, audit review, and troubleshooting of Workday HCM data, transactions, and business processes.
Maintain system administration documentation, configuration records, process maps, testing evidence, support procedures, and user guidance.
Support role-based security administration and access reviews while following access management, confidentiality, and segregation-of-duties requirements.
Coordinate with Workday, implementation partners, and other third-party vendors to research issues, evaluate solutions, and support project delivery.
Provide functional guidance and knowledge transfer to business users and support teams regarding Workday HCM processes, capabilities, and approved procedures.
Act as a subject matter resource for assigned projects and exercise sound discretion and judgment.
Work extended hours as necessary to accomplish work objectives.
Operate customary business equipment and technology, with or without accommodation.