HCM Service Partner - Staff Specialist

University of Washington • Seattle, WA

7d • Hybrid

About The Position

The HCM Service team has an outstanding opportunity for an HCM Service Partner- Staff Specialist to join their team. Reporting to the Manager of HCM Operations, the HCM Service Partner - Staff Specialist will operate as a member of a team dedicated to executing HCM Operation functions within the Workday HCM framework and serving as the escalated point of contact for resolution of customer HCM inquiries.

Requirements

• Bachelor's Degree in Human Resources, Payroll, Business Administration
• Two years of experience working in HR, Benefits and/or Payroll domains
• Working experience processing transactions in HCM systems
• Experience partnering with department transactional initiators and understanding the political landscape of distributed organizations
• Extensive experience interacting with customers, including resolution of complex inquiries and efficient performance during high-volume timeframes
• Experience supporting system testing and/or data validation activities
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment

Responsibilities

• Develop extensive knowledge across HCM policies and processes (both within and external to Workday HCM), and consistently apply this knowledge to the completion of tasks, and the direction given to UW units.
• Identify process improvement opportunities to deliver enhanced customer service to the organization.
• Determine specific learning needs for units, develop quick reference guides through ticket response, conduct training and consultation in person and over the phone/Teams direct message.
• Identify and develop relevant content for use within HR and the HCM Operations team which may be added to the working repository of knowledge content.
• Coordinate with other HCM Service Partner - Staff Specialists, other internal UWHR units (e.g., Compensation/Labor Relations), UW-IT and FPB to address escalated inquiries; participate in weekly Staff Specialist collaboration sessions to review escalated tickets and provide support on time and absence ACRC issues.
• Develop and deliver relevant content to UW units through multiple mediums, including Security Role/Supervisor Organization Consultations with departments, specialized content and presentation at Named Support Contact meetings; and in collaboration with HCM Service Partner - Academic Specialists, jointly supporting and holding independently maintained departmental check-ins and meetings as appropriate based upon departmental proficiency.
• Apply HCM subject matter expertise to support Workday HCM testing activities when changes to the system are being configured for Staff/Student employee populations.
• Maintain expertise within HR/HCM Ops for Staff/Student populations in order to provide accurate guidance and maintain data integrity in transaction review and internal HR/HCM Ops Workday processes; participate in continuing education in compensation, employee lifecycle, time and absence and employee contract/plans to proactively mitigate changing policy and procedure in support of campus and partnership with UW-IT Application Management.
• Have proficient knowledge of policy, procedure, and Workday fundamentals to support Data Integrity Analyst with completion of routine audits of the system, to include monitoring for duplicate records, data integrity corrections, and outreach for educational/coaching opportunities for campus units.
• Act as the primary point of contact for staff/student population HCM business processes, provide advanced consultative expertise to support the University's administration by resolving complex HR and Payroll inquiries for Workday processes.
• Provide tailored training/education to campus administrative staff and/or named support contacts on system and business process; this may be scheduled or ad hoc in nature, in both formal and informal settings.
• Ensure review of assigned Workday transactions and UWConnect tickets in accordance with established standards for HCM Operations; effectively manage daily/weekly workload by quickly identifying and prioritizing payroll impacting transactions and requests.
• Proactively consult with assigned departments on proposed employee changes in Workday, including HCM action, Security Role assignment and Supervisory Organization review; recommend approach to the unit; verify, approve and execute changes to ensure appropriate reflection of changes in Workday.
• Review/approve a variety of HCM transactions and identify transactions that must be sent back due to missing necessary data integrity components, analyze audit reports and take proactive measures as required to minimize lapses in data integrity (particularly the ACRC in the time and absence domain). This includes consulting with administration within individual units on security roles, delegation requests, and general access in collaboration with the Staff Specialists' Academic teammate, the Manager of Program Operations and/or the Operations Director.
• Deliver exceptional customer service to Named Support Contacts, including managing phone calls/Teams messages that may interrupt standard workflow or deviate from scheduled business process review.
• Invest in substantial relationship development and rapport building with assigned client base.
• Collaboration with other internal UWHR teams (e.g. Employee Workday Help, Benefit Operations, Compensation) outside departments on internal/external escalations driven by, but potentially unrelated to direct client support. (e.g. Payroll Operations, Application Management/Cross-Application Team)

Benefits

• Outstanding benefits
• Opportunities for professional growth
• Environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level