HC Relief Lead

Dallas Retirement Village•Dallas, OR

10d•$18 - $18•Onsite

About The Position

The HC Relief Lead is responsible for setting standards of service for the residents and guests of DRV's dining venues, ensuring these standards are consistently met through leading and working alongside the service staff in daily operations. This role assists the Dining Room Manager in training and overseeing the performance of the service staff in their assigned venue. The Hospitality Lead is also responsible for ensuring the physical environment is maintained in a safe, sanitary, and aesthetically pleasing manner.

Requirements

Ability to understand and follow instructions in English, communicate effectively, and perform simple arithmetic.
Uses a cash register and makes change.
Must possess a valid Food Handlers card and OLCC Service Permit.
Must be at least 21 years old per DRV alcohol service policy.
Ability to communicate with, understand, empathize with, work with, and be tolerant of residents, families, visitors, peers, supervisors, and subordinates.
Ability to perform duties in a timely manner consistent with the needs of the residents, dining room standards, and assigned schedules.
Ability to understand and effectively support and apply DRV policies and procedures.
At least one year of experience in Hospitality Food and Beverage as a lead.

Nice To Haves

Embraces a culture of hospitality, including greeting residents, employees, and guests warmly by name and with a smile.
Treats everyone with courteous respect.
Strives to anticipate resident, employee, and guest needs and acts accordingly.
Listens and responds enthusiastically in a timely manner.
Holds oneself and others accountable.
Embraces and values differences.
Makes residents, employees, and guests feel important.
Asks "Is there anything else I can do for you?"
Maintains high levels of professionalism, both in conduct and appearance, at all times.
Pays attention to details.

Responsibilities

Manages guest reservations for their assigned dining venue per established department policies.
Greets and seats residents and their guests during peak times to ensure an even workload for service staff and ensure good service.
Multitasks and fills in while dining room manager is not available.
Promotes dining room public relations, handles resident dining concerns, and communicates effectively with seniors, providing follow-up as needed.
Ensures all condiments for daily specials (in-house and to-go) are prepared prior to mealtime.
Schedules service staff, assigns work sections and side work, and checks that all side work is completed before the end of the day.
Ensures POS equipment is maintained in good working order.
Ensures the serving of alcohol is conducted per OLCC regulations and DRV policies.
Performs essential dining services to support service staff during meal times, including taking a section during meal service.
Ensures dining room tables are cleared, cleaned, and set per standards for service and sanitation.
Follows safety regulations at all times and adheres to established infection control and food handling procedures.
Orients and trains dining room staff and participates in periodic in-service meetings.
Maintains and ensures orderly and clean storage areas.
Ensures adequate floor stock is maintained and proper labeling/dating procedures are followed in storage areas. Properly labels and stores food items.
Maintains acceptable standards of personal hygiene and complies with department dress code.
Attends in-service training and education sessions as assigned.
Participates in other campus foodservice activities, as assigned by Manager/Chef.
Assists Dining Room Manager with special events, including set-up and break-down.
Prioritizes and executes or delegates job duties in a timely manner.
Maintains organization and attention to detail to be successful in the job.
Performs other duties as assigned by the Dining Room Manager or Executive.