Hau Tree Pool Server (Part Time)

Mauna Kea Resorts•Waimea, HI

2d•Onsite

About The Position

The Hau Tree Pool Server is responsible for maintaining the cleanliness, safety, and overall guest experience of the pool area. This role involves managing pool amenities, taking and serving food and beverage orders, and ensuring adherence to hotel standards and safety regulations. The server will interact directly with guests, providing information about hotel services, and handling requests to ensure a pleasant and memorable stay.

Requirements

Department of Health TB test clearance.
CPR/AED Certified
Must be pleasant, friendly and smiling
Must be at least 18 years of age if selling or serving alcoholic beverages
Proficient in the use of the resort’s POS system.
Able to stand and walk during most of shift.
Able to lift and carry trays/chairs and supplies or equipment weighing up to 35 lbs.
Must be able to bend, stoop or reach.
Must be able to respond to life and death emergency situations using AED, First Aid training.
Must be able to handle stressful or confrontational situations.
Push/pull carts and tables weighing up to 40 lbs.
Able to communicate verbally with employees, managers and guests.
Effectively communicate with appropriate resort employees and rescue personnel in emergencies over the phone, radio or in person.

Nice To Haves

Food Safety Certification, preferred

Responsibilities

Maintain the order, cleanliness, and safety of the pool area.
Transfer towels to and from the loading dock to the pool area.
Take custody of and issue hotel equipment and towels to guests.
Inform guests of the hotel’s services available at the pool.
Pick-up, store and return beverage and other amenities to the kitchen.
Take and serve food and beverage orders according to established procedures.
Set and clear tables.
Perform tasks necessary to ensure good service.
Adhere to applicable liquor laws.
Observe patrons to fulfill any additional requests and to perceive when meals have been completed.
Total bill and accept payment.
Keep supplies stocked at his/her station.
Attend and service the guests at the pool according to resort standards.
Respond to emergencies following hotel procedures.
Welcome and greet guests in a warm and friendly manner and offer assistance.
Offer refreshments and other amenities and services to guests.
Input all food/beverage orders in the resort’s POS system.
Follow County regulations and hotel policies in serving alcoholic beverages.
Perform all side duties; stock and store amenities, condiments, linen and silverware, etc. in service station.
Present check to guests and accept and process payment.
Recognize and appropriately respond to irate patrons; contact manager on potential problems.
Serve food and beverage orders in a timely manner and according to standards.
Inspect pool area and rectify all safety hazards or faulty equipment; report problems to manager.
Issue towels and other pool equipment; refresh towels.
Observe guests at the pool or jacuzzi, responding to any problems.
Clean pool/Jacuzzi and pool chairs and tables.
Transport towels to/from the pool; maintain a proper supply of towels and supplies.
Pick-up towels, trash and debris continually during the day; wipe up spills, etc.
Advise and enforce hotel safety rules on use of pool and equipment.
Respond to emergency situations according to resort procedures.
Log any incidents or guest concerns in the daily log book.
Consistently perform tasks as specified on sequence of service standards and SOPs.
Communicate any outstanding duties or issues to manager.
Perform other related duties as assigned or required.
Recommend the resort’s restaurants and facilities to guests.
Suggestive selling and upselling of menu items and wine.