Hat Steaming & Product Preparation Clerk

Bergen Logistics•Kennesaw, GA

2h•$16 - $17•Onsite

About The Position

The Hat Steaming & Product Preparation Clerk coordinates client orders, maintains accurate inventory and production records, and provides administrative and customer-service support for Bergen Logistics’ hat preparation operation. The role is a key contact for client Customer Service teams, responding to inquiries, monitoring orders, providing status updates, and coordinating with warehouse associates, supervisors, and internal stakeholders to resolve issues and meet client commitments. The position is primarily administrative and focused on client coordination, order management, warehouse communication, and quality control. When production volumes or business needs require, the Clerk also performs hands-on hat steaming, blocking, shaping, inspection, finishing, sorting, labeling, and packaging. Training in specialized hat preparation techniques is provided. This is a full-time position with a consistent Monday–Friday daytime schedule. Overtime may be required based on operational needs. Work is performed in a warehouse environment with fluctuating temperatures and possible exposure to noise, steam, moisture, hot surfaces, and heated equipment. The role combines computer-based work with regular movement around the warehouse and periodic product preparation and material handling. Reasonable accommodations may be considered for qualified applicants and employees.

Requirements

One to two years of related warehouse, inventory, receiving, clerical, or customer service experience.
Strong written and verbal communication skills, including the ability to write clear, accurate, and professional client emails.
Ability to manage multiple client inquiries, monitor outstanding requests, and follow through to resolution.
Strong organizational skills and excellent attention to detail and accuracy.
Ability to use warehouse management systems to enter, retrieve, and maintain accurate information.
Basic proficiency with Microsoft Excel, Outlook, and other computer applications.
Sufficient English proficiency to understand written instructions, product labels, customer specifications, and product information, and communicate effectively with clients and internal teams.
Ability to perform basic mathematical calculations, count and verify quantities, and reconcile discrepancies.
Ability to prioritize tasks and manage competing administrative and operational demands.
Good hand-eye coordination and fine motor skills for detailed product preparation when required.
Ability to work independently and collaborate effectively with warehouse associates, supervisors, and Customer Service Managers.
Dependability, punctuality, and commitment to consistent, high-quality service.
Willingness to learn hat-steaming and blocking techniques and become cross-trained in other warehouse functions.
Ability to work overtime as business needs dictate.
Alignment with Bergen’s How We Work Together Principles: People Development, a Safe Environment, Respect, Teamwork, Trust, Passion, Communication, and Accountability.
Ability to perform the essential functions, with or without reasonable accommodation.
Ability to meet the described physical demands, including regular lifting or moving of approximately 10–30 pounds and occasional movement of items up to approximately 50 pounds with assistance or appropriate equipment.
Reliable transportation to report to the assigned work location consistently and on time.

Nice To Haves

High school diploma or equivalent.
Previous experience communicating directly with clients or customer service representatives in a warehouse, logistics, fulfillment, or distribution environment.
Experience using Bergen’s Warehouse Management System (CloudX).
Experience with Microsoft Office applications, particularly Excel, Outlook, and Word.
Experience tracking orders, investigating inventory discrepancies, and coordinating warehouse production activities.
Previous experience in apparel finishing, garment steaming, quality inspection, or specialized merchandise preparation.
Previous hat-steaming or blocking experience; training will be provided.

Responsibilities

Serve as a primary point of contact for designated client Customer Service teams regarding orders, product preparation, and operational inquiries.
Monitor and respond to client emails professionally, accurately, and promptly; research inquiries using order, inventory, and production records.
Follow up on open orders, pending requests, and unresolved issues, and proactively communicate delays, discrepancies, and quality concerns.
Coordinate with warehouse supervisors, associates, and Customer Service Managers to obtain information and resolve client concerns; escalate complex issues as appropriate.
Maintain organized records of client communications, requests, follow-up actions, and resolutions.
Receive, review, and process orders and preparation instructions, verifying quantities, product codes, SKUs, labels, and special handling instructions.
Monitor orders through receiving, steaming, blocking, inspection, and packaging, and coordinate with warehouse personnel on priorities and commitments.
Maintain accurate records of receipts, preparation status, completed quantities, inventory movement, and order documentation.
Use the CloudX Warehouse Management System and Microsoft Excel or other applicable systems to record transactions, retrieve order information, and track production and order status.
Identify, investigate, document, and report inventory shortages, quantity discrepancies, damaged merchandise, and incorrect product information.
Assist in monitoring supplies such as packaging materials, labels, and boxes, and prepare routine reports and updates for internal stakeholders.
Communicate client requirements and special instructions to production personnel and follow up on order progress.
Verify completed orders against client specifications, quality standards, and packaging requirements; conduct or assist with product inspections.
Report quality concerns, production delays, and workflow issues, and maintain organized work areas and accurate merchandise tracking.
When needed, steam hats using approved equipment and methods to remove creases and restore appearance.
Block, shape, and adjust hat crowns and brims by hand or with designated forms, following client specifications and handling delicate materials carefully.
Allow prepared hats to dry and set before further handling or packaging; inspect for damage, discoloration, uneven shaping, loose stitching, and other visible defects.
Perform finishing tasks such as removing loose threads, checking tags, and adjusting hat bands or decorative trim.
Sort, count, label, and package finished products according to client instructions; safely operate handheld steaming equipment and other approved finishing tools.
Participate in cross-training and perform other warehouse-related responsibilities as assigned.
Follow established safety procedures and maintain reliable attendance and punctuality; access to reliable transportation to the assigned work location is required.