HARP Supervisor

Essen Medical Associates•New York, NY

6d•$27 - $30

About The Position

Job Summary: The HARP Supervisor will be responsible for the supervision of Care Coordinator operations within the HARP/ Health Home Division. The HARP Supervisor monitors the departmental phone queue to ensure quality of calls between the care manager, members and providers. The HARP Supervisor conducts new hire training and continued training for all clinical staff. The HARP Supervisor participates and interacts with all staff in a supportive role as it relates to care management and coordination daily operations. The HARP Supervisor will enhance communication and processes within the clinical and non-clinical areas within and between other internal operating departments, to ensure that all member and employee needs are met

Requirements

MSW/MA/MS Master’s Degree or equivalent required.
LMSW, LCSW, LMHC, LMFT, RN preferred.
Two years’ experience working with Behavioral Health and/or Substance abuse required.
Prior supervisory experience required.
At least 3 years previous managed care experience.
Ideally 2 years specific to Behavioral Health/HARP.
Previous Managed Care experience required in Medical Management/HARP Operations
Knowledge of the Collaborative Care Model.
Experience with chronic condition management, particularly Diabetes, HIV, Heart Disease
Experience user/reviewer of the HCS/MAPP systems for Health Home member status preferred
Excellent written and oral communication skills required
Ability to multi-task well while maintaining a positive “can do” attitude
Demonstrated ability to manage large caseloads in a fast-paced environment while building and enhancing team productivity
Demonstrated professionalism and leadership skills along with the ability to develop, direct and support staff

Nice To Haves

LMSW, LCSW, LMHC, LMFT, RN preferred.
Experience user/reviewer of the HCS/MAPP systems for Health Home member status preferred

Responsibilities

Provides guidance within the HARP Department, particularly as it pertains to new processes and workflows which support program operations
Promotes and facilitates a multidisciplinary approach, supporting HARP coordinated care operations amongst disciplines.
Oversee clinical program training/retraining and creation and updating of departmental training tools/workflows and resources
Adhere to clinical standards of care through collaboration with providers in order to ensure appropriate outcomes.
Practice and adhere to departmental and state guidelines in order to protect self, members, and organization.
Supervising Crisis Calls and escalating when necessary.
Maintains a tracking tool which logs unacceptable inconsistencies and errors observed during quality reviews of recorded calls via the queue and care management documentation, care planning, follow up and interventions
Performs quarterly audits of Staff’s chart documentation
Works collaboratively with HARP management team to ensure program goals, projects and initiatives are implemented and meet departmental workflows and policy standards
Supports Care Management staff as needed when management is in meetings and/or working on other program initiatives
Follows best practice and clinical standards, and adheres to departmental and State guidelines.
Performs all other duties or actions as required.