Hardware Technology Support Assistant

Berklee College of Music • Boston, MA

2d • Onsite

About The Position

Under the direct supervision of the Hardware Services Manager, the Hardware Technology Support Assistant serves as an assistant to the Berklee Hardware Services staff. Primary responsibility will be the delivery and pickup of Berklee-owned hardware (laptop and desktop computers).

Requirements

• Current student at Berklee College of Music or Boston Conservatory at Berklee.
• Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program. Summer is the only semester in which a student can maintain employment without being enrolled. In this case, the student must be pre-registered for the upcoming fall semester. This exception does not apply to fall or spring semesters.
• Have a valid United States Social Security Number (SSN).
• Remain in “valid” Visa status as applicable.
• A minimum 2.0 cumulative GPA. Students in their first semester can work, even though they do not have an official GPA until the completion of their first semester.
• Federal Work Study student may apply.
• In good disciplinary standing.
• Must be located in the U.S.
• Ability to respectfully communicate using knowledgeable descriptions that are simple to understand.
• Excellent organizational skills and the ability to stay punctual.
• Demonstrated knowledge of Macintosh operating systems and hardware.
• Positive demeanor and attitude shown through both face-to-face and digital communication.
• Interest in providing high-quality and respectful customer service to College faculty and staff.
• The ability to gracefully transition from student to College employee and effectively represent Berklee Technology Support Services when serving this function.

Responsibilities

• Deliver and receive various hardware from the computer repair center of IT Services and/or faculty and staff offices.
• Refer more complex problems to the Desktop Deployment Consultant or other higher-level technical staff personnel for resolution as appropriate.
• Maintain a high degree of responsiveness to faculty and staff.
• Other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed