Hardware Support Tech

JD Sports Fashion•Indianapolis, IN

2d•Onsite

About The Position

The Corporate Hardware Associate's role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via tickets) in a timely and accurate fashion, and provide end-user assistance where required. Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed. Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels. Construct, install, and test customized configurations based on various platforms and operating systems. Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment. Where required, administer and resolve issues with associated end-user workstation network software products. Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems. Ensure that desktop connections, ie. network jacks are in proper working order. Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports. If necessary, liaise with third-party support and PC equipment vendors. Perform related duties consistent with the scope and intent of the position.

Requirements

High School diploma or equivalent, and/or 3 years work experience in related fields.
A+ Certification required.
Excellent knowledge of PC and desktop hardware.
Excellent knowledge of PC internal components.
Hands-on hardware troubleshooting experience.
Extensive equipment support experience.
Working technical knowledge of current protocols, operating systems, and standards.
Ability to operate tools, components, and peripheral accessories.
Able to read and understand technical manuals, procedural documentation and OEM guides.
Effective communicator with internal and external individuals at all levels. This includes spoken, written, electronic, and presentation skills. Communication should be consistently constructive and professional.
Able to define problems, collect data, establish facts, and draw valid conclusions.
Able to analyze results at a micro and macro level and present findings.
Makes routine decisions following established policies and procedures; collaborates with the direct manager to gain assistance when complex issues arise.

Responsibilities

Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
Construct, install, and test customized configurations based on various platforms and operating systems.
Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
Administer and resolve issues with associated end-user workstation network software products.
Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.
Ensure that desktop connections, ie. network jacks are in proper working order.
Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
Liaise with third-party support and PC equipment vendors.
Perform related duties consistent with the scope and intent of the position.