WorkForce Software, Hardware Specialist

ADP•Livonia, MI

4d•Hybrid

About The Position

WorkForce Software, an ADP company, is hiring a Hardware Specialist. This role is responsible for the successful customer delivery, inventory, and repairs of WorkForce Software (WFS) data collection hardware devices, such as time clocks. The Hardware Specialist will collaborate with various departments including Sales, Support, Services, and Development teams, acting as a team player on internal and client engagements. Responsibilities include assisting with badge testing, hardware issue evaluation, troubleshooting incidents, and escalating issues as appropriate. The company fosters an inclusive culture that values equity, belonging, and continuous learning, offering opportunities for career growth, development, and mentorship.

Requirements

Strong attention to detail, organizational skills, and the ability to exercise sound judgment while managing multiple priorities.
Effective written and verbal communication skills with the ability to collaborate successfully across teams and work independently when needed.
Proficiency with business applications, including Microsoft Word, Excel, and other workplace productivity tools.
Strong analytical and problem-solving skills, including the ability to follow established procedures, analyze data, and troubleshoot hardware-related issues.
Demonstrated technical aptitude, adaptability, and a commitment to learning new technologies, processes, and skills in a fast-paced environment.

Nice To Haves

A college degree is great but not required. What's more important is having the skills to do the job.
Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

Responsibilities

Diagnose, troubleshoot, repair, and support hardware and software used for workforce data collection, including customer testing, upgrades, deployments, and ongoing technical support.
Manage hardware repair and replacement processes, including inventory tracking, shipping and receiving, purchase order creation, customer billing support, and inventory reconciliation within NetSuite.
Configure Workforce Terminals and related system components, including screen layouts, workflows, data integrations, and customer-specific settings to meet business requirements.
Test and validate customer hardware and badge functionality, document results, and identify, resolve, and communicate issues, risks, recommendations, and solution status to customers and leadership.
Collaborate with customers, internal stakeholders, and management to improve product and system performance, reduce defects, and support successful implementations and operational excellence.
Create and maintain technical documentation, procedures, requirements, and knowledge base content; develop basic formulas and SQL queries to support system functionality; and maintain required certifications through ongoing training and professional development.