WorkForce Software, Senior Warehouse Specialist

ADP•Livonia, MI

10d•Hybrid

About The Position

WorkForce Software, an ADP company, is hiring a Senior Warehouse Specialist. This role offers opportunities for career growth in an agile, dynamic environment with continuous learning, development, and mentorship. The company values equity, inclusion, and belonging, creating a safe space for diverse perspectives. As a Senior Warehouse Specialist, you will manage client relationships and contribute to the clock hardware business for the WorkForce Software (WFS) suite of products. You will collaborate with sales, clients, and vendors to resolve order issues, ensure order efficiency, and facilitate proper billing and revenue reconciliation. Additionally, you will address and resolve post-fulfillment problems to ensure client issues are handled promptly and completely. The role involves continuously improving internal processes, acting as a subject matter expert, and proactively communicating order updates to vendors, clients, and project teams to support exceptional client service. You will also coordinate schedules and shipments, research and resolve invoicing issues according to guidelines and SLAs, and support finance and audit teams with reconciliation and compliance. The company fosters a culture of fun, inclusion, and lasting friendships.

Requirements

Demonstrated ability to work with a diverse team and influence/drive change across functions
Strong knowledge of order management, and billing policies, processes, and systems
Possesses basic inventory management understanding
Basic financial understandings with excellent Excel skills
Strong communication skills both written and verbal
Capability to exercise mature judgement
Demonstrates technical aptitude to learn quickly and adapts to new circumstances
Experience noted above OR Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

Nice To Haves

A college degree is great but not required. What's more important is having the skills to do the job.

Responsibilities

Collaborate Cross Functionally with teams like Sales, to obtain required order documentation while delivering an excellent, seamless clients experience that emphasizes ease of doing business.
Demonstrate superb attention to detail, urgency and critical thinking to process and complex domestic and international orders.
Multi-Task. You’l be responsible for reviewing contracts and order documentation for accuracy and completeness while tracking deals through revisions and product delivery.