Hardware Product Manager

UKG • Lowell, MA

52d • $90,900 - $130,700 • Hybrid

About The Position

UKG is hiring a Product Manager for its Hardware Data Collection team within the Workforce Management product organization. The role owns defined areas of a portfolio of time clocks, data collection devices, and related software experiences used by customers and employees worldwide. It supports established, widely deployed products through lifecycle planning, sustaining engineering initiatives, customer and partner needs, international availability, and end-of-sale and end-of-life programs.

Working with senior product leaders and cross-functional teams, the Product Manager translates business and customer needs into product plans, requirements, lifecycle recommendations, and execution. Product decisions draw on information such as sales, rentals, maintenance status, installed base, live device activity, customer usage, and support signals. The position is hybrid, with three days per week in the office required when not traveling; local candidates are highly preferred. UKG cannot offer sponsorship for this role.

Requirements

• Bachelor’s degree in Engineering, Computer Science, Business Administration, Product Management, or a related discipline.
• At least 2 years of product management experience with hardware, embedded systems, connected devices, enterprise devices, biometrics, or related physical technology products.
• Experience working with hardware products requiring coordination across engineering, manufacturing, supply chain, support, services, sales, and go-to-market teams.
• Strong analytical skills, including the ability to gather, reconcile, and synthesize data from multiple sources to inform product decisions.
• Ability to communicate clearly with technical and non-technical stakeholders, including engineering, support, sales, services, partners, and customers.
• Strong organizational skills and ability to manage multiple priorities and workstreams in a dynamic environment.

Nice To Haves

• At least 3 years of product management experience with enterprise hardware, connected devices, embedded systems, kiosks, workforce terminals, or customer-deployed technology products.
• Experience with Workforce Management, Human Capital Management, timekeeping, labor management, payroll, or adjacent enterprise domains.
• Experience managing hardware product lifecycle activities, including sustaining support, end-of-sale planning, end-of-life readiness, and customer transition planning.
• Familiarity with global hardware product availability considerations, including regional readiness, supportability, serviceability, import/export considerations, and country-specific sales or deployment constraints.
• Experience using product, financial, operational, or installed-base data to forecast lifecycle needs, identify customer transition risks, and communicate recommendations.
• Experience with Android-based devices, embedded applications, biometric or finger scan technologies, access terminals, workforce terminals, or enterprise edge devices.
• Familiarity with Agile development practices and tools such as Jira, Confluence, Aha!, or similar product management and planning systems.
• Experience applying AI-assisted tools to improve product operations, customer insight analysis, documentation, data analysis, or portfolio management.

Responsibilities

• Own defined areas of the Hardware Data Collection portfolio, including established hardware products, related software experiences, and sustaining initiatives.
• Drive product lifecycle activities, including sustaining support, end-of-sale and end-of-life readiness, customer transition planning, and cross-functional communication.
• Partner with senior product leaders to evaluate customer needs, define priorities, document requirements, and execute product plans aligned with business objectives.
• Coordinate with engineering, sustaining engineering, QA, support, services, operations, sales, presales, enablement, and product marketing on product issues, enhancements, releases, and readiness activities.
• Support international product availability, including regional readiness, supportability, serviceability, and country-specific sales or deployment constraints.
• Serve as a primary product point of contact for customer, partner, sales, service, and support questions related to assigned products.
• Analyze product, customer, financial, operational, and installed-base data to identify trends, risks, opportunities, and lifecycle implications.
• Maintain product documentation, lifecycle status information, internal guidance, and enablement materials.

Benefits

• Employees may be eligible for a performance-based bonus plan and restricted stock unit awards as part of total compensation.
• UKG describes benefits and rewards and provides a link to further information, but specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level