Hardware & Deployment Operations Lead

Deep End Talent Strategies•Portsmouth, NH

23h•Onsite

About The Position

Our client, Incisive Dental Network, is growing again! They are hiring a Hardware & Deployment Operations Lead to own the end-to-end lifecycle of our hardware fleet — from staging and deployment through refurbishment, inventory management, and vendor coordination. You’ll be the operational backbone of the hardware function, ensuring that every scanner we deploy goes out on time, is configured correctly, and is tracked accurately. This is a highly hands-on role where you’ll be actively involved in day-to-day operations while also building the systems, SOPs, and team structure needed to scale. As they grow toward 700+ scanner deployments annually, the infrastructure and processes you establish will play a strategic role in supporting company growth. This role is on-site in the Portsmouth, NH office.

Requirements

3–6 years of experience in hardware operations, IT deployment, logistics, or related operational roles
Hands-on experience staging and configuring laptops and peripheral devices
Strong organizational skills with the ability to manage inventory, requests, and competing priorities simultaneously
Able to prioritize across time-sensitive demands and proactively communicate when timelines shift
Process-oriented mindset with a focus on operational efficiency and continuous improvement
Comfortable operating in a high-growth, early-stage environment where systems are still being built
Comfortable leading a small team while remaining highly hands-on operationally
Must be willing to work on-site in Portsmouth, NH - this is a physical role involving hardware staging, packaging, and occasional local logistics runs

Nice To Haves

Familiarity with MDM tools such as Microsoft InTune preferred
Experience with Salesforce or similar CRM systems preferred

Responsibilities

Stage, configure, and quality-check intraoral scanners and associated laptops prior to deployment
Coordinate with IT partners to ensure secure and compliant device configurations via Microsoft InTune
Manage outbound logistics, including shipping coordination and label generation
Communicate deployment timelines clearly with Customer Success and internal stakeholders
Oversee hardware returns, refurbishment, and redeployment for churned accounts
Maintain hardware condition standards, including reboxing and asset documentation
Maintain inventory levels for scanners, scan bodies, and accessories to support the sales pipeline
Process ad hoc hardware and accessory requests with speed and accuracy
Track asset movement and inventory records within Salesforce
Identify and implement workflow improvements across the hardware function
Build and maintain SOPs to support scalable operations and team consistency
Coordinate with vendors, including 3Shape, Straumann, and iMetric on hardware support and account configuration
Support Salesforce data integrity initiatives related to hardware assets and billing workflows
Mentor and develop members of the hardware operations team
Set daily and weekly priorities while creating a high-accountability culture
Support hiring and onboarding as the operations team expands