Hardware Department Head

Gillman Home Center • Batesville, IN

1d • Onsite

About The Position

The Hardware Department Head position is responsible for providing accurate product knowledge, quality and excellent customer service to customers. This role involves assisting customers with projects and problems, advising on solutions, and upselling when appropriate. The position also includes managing department inventory, ensuring stock levels are maintained, and performing cycle counts and price updates. Additionally, the Hardware Department Head is responsible for store opening and closing, general store maintenance, ensuring a safe working environment, and assisting in other departments as needed. The role emphasizes prioritizing customers and adhering to all company policies and procedures.

Requirements

• High School Diploma or GED
• 2+ years of customer service experience
• 1+ years of retail job experience
• 2+ years of product knowledge of items in assigned department

Responsibilities

• Provide excellent service to customers.
• Treat all team members, vendors, and customers with courtesy and respect.
• Greet and assist customers in a positive, approachable manner.
• Answer questions and resolve customer concerns.
• Advise customers on solutions to projects and problems.
• Offer solutions with add on sales when appropriate.
• Perform customer service tasks including cutting keys, filling propane, running register, assisting with rental transactions.
• Provide services to customers at point of sale, including running register, bagging items, assisting with loading products, and answering inquiries.
• Recover department daily ensuring inventory is fronted, faced and in correct place, and aisles are clean, organized and free of obstructions.
• Ensure all products in the department are stocked properly.
• Maintain proper inventory levels by monitoring and adjusting min/max order points, working back stock and making inventory adjustments as needed.
• Order inventory as necessary, and complete purchase orders and other related paperwork.
• Complete cycle counts as required.
• Update prices as assigned.
• Opening and closing store as assigned.
• Store maintenance as needed including cleaning common areas, trash removal, parking lot and sidewalk sweeping, and snow removal.
• Make customers a priority while working your department.
• Ensure a safe working environment.
• Maintain situational awareness.
• Identify and report any safety issues or concerns to management.
• Help out in other departments as necessary.
• Follow all company policies and procedures.
• Other duties as assigned.

Benefits

• Medical Insurance
• Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
• 401k plan with employer contribution
• Company paid $25k Life Insurance Plan
• Employee discount
• Vacation time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED