Hardware Asset Management Analyst

Vail Resorts • Remo, VA

4d • $89,348 - $127,640 • Hybrid

About The Position

The Hardware Asset Management (HAM) Analyst helps implement, operationalize, and continuously improve ServiceNow Hardware Asset Management within the Endpoint Services team. The analyst serves as the functional subject matter expert and operational owner for HAM processes, data, controls, reporting, and lifecycle performance. The role owns the end-to-end hardware asset lifecycle, inventory accuracy, governance, standards, refresh planning, and KPI performance across enterprise technology assets from planning and procurement through retirement and disposal.

The successful candidate translates business and operational requirements into scalable ServiceNow HAM processes; supports implementation, data readiness, testing, deployment, adoption, and post-production stabilization; maintains accurate asset records; improves inventory visibility; supports audits; optimizes asset utilization; and drives measurable process improvements. The role works closely with Endpoint Engineering, Field IT, the ServiceNow platform team, Procurement, Finance, Security, Configuration Management, and vendors to ensure hardware assets are managed consistently, securely, and cost-effectively.

Requirements

• 3–5 years of experience in Hardware Asset Management, IT Asset Management, Endpoint Management, IT Operations, Service Management, or a related role.
• Hands-on experience participating in the implementation, configuration, deployment, administration, or major enhancement of ServiceNow Hardware Asset Management or a comparable enterprise IT asset management platform.
• Experience managing enterprise hardware inventory and end-to-end lifecycle processes spanning procurement through retirement and disposal.
• Experience gathering requirements, documenting processes and controls, developing test cases, and supporting user acceptance testing.
• Experience with asset data discovery, cleansing, normalization, migration, reconciliation, validation, and exception remediation.
• Working knowledge of CMDB concepts and the relationship between hardware asset records and configuration items.
• Strong analytical and reporting skills, including proficiency with Microsoft Excel and experience with dashboards or business intelligence tools.
• Knowledge of endpoint hardware lifecycle processes, including procurement, receiving, deployment, support, refresh, reclamation, recovery, and disposal.
• Ability to translate operational requirements into clear workflows, functional requirements, controls, procedures, and reporting needs.
• Strong attention to detail and ability to manage large volumes of asset data and competing operational priorities.
• Excellent organization, communication, facilitation, documentation, and cross-functional collaboration skills.

Nice To Haves

• Experience implementing or operationalizing ServiceNow Hardware Asset Management Professional.
• Experience with ServiceNow Hardware Asset Workspace, asset models, model categories, stockrooms, inventory audits, transfer orders, disposal processes, and prescriptive lifecycle workflows.
• Experience integrating ServiceNow HAM with Microsoft Intune, Microsoft Configuration Manager (MECM), Jamf, discovery tools, procurement systems, financial systems, or vendor platforms.
• Experience supporting system integration testing, user acceptance testing, release readiness, defect resolution, cutover, and post-production stabilization.
• Experience developing HAM governance, control frameworks, operating procedures, training, and adoption plans.
• Familiarity with procurement, inventory control, technology finance, leasing, contract management, and secure asset disposition.
• Experience working with distributed operations such as retail, hospitality, healthcare, field services, or multi-location enterprises.
• Understanding of ITAM, CMDB, data governance, chain-of-custody, compliance, and audit practices.
• ServiceNow Certified Implementation Specialist - Hardware Asset Management (CIS-HAM).
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Data Foundations, CMDB, or CSDM-related certification.
• ITIL Foundation.
• Certified Hardware Asset Management Professional (CHAMP) or equivalent ITAM certification.

Responsibilities

• Own the end-to-end hardware asset lifecycle, including planning, procurement, receiving, stockroom management, deployment, assignment, transfer, refresh, redeployment, return, recovery, retirement, and disposal.
• Establish and maintain enterprise HAM operating standards, lifecycle controls, procedures, and ownership expectations across participating teams and locations.
• Maintain accurate hardware inventory records, including ownership, location, status, financial attributes, and asset relationships within ServiceNow.
• Drive inventory accuracy through reconciliation, physical and system-based validation, exception management, and corrective action tracking.
• Track warranties, leases, maintenance agreements, refresh schedules, support contracts, and end-of-life milestones.
• Ensure secure chain of custody and documented disposition of retired assets in partnership with Security, Field IT, and approved vendors.
• Support hardware audits, inventory validation, compliance reviews, and evidence requests.
• Participate in the design, configuration, testing, deployment, operationalization, and continuous improvement of ServiceNow Hardware Asset Management Professional.
• Gather and document business, data, reporting, workflow, integration, and control requirements; translate them into process designs, functional requirements, user stories, and acceptance criteria.
• Support HAM implementation activities, including source assessment, data mapping, cleansing, normalization, migration, reconciliation, and validation.
• Help configure or validate hardware models, model categories, stockrooms, lifecycle states, receiving, transfer, refresh, reclamation, disposal, and inventory audit processes.
• Develop test scenarios and scripts; participate in system integration testing, user acceptance testing, defect triage, release readiness, and post-implementation stabilization.
• Serve as the functional HAM subject matter expert and operational process owner, partnering with the ServiceNow platform team on platform architecture, advanced configuration, development, integrations, security, and upgrades.
• Support integrations between ServiceNow and procurement platforms, endpoint management tools, discovery sources, financial systems, inventory platforms, and vendor data sources.
• Develop process documentation, work instructions, data standards, training materials, and operational support procedures.
• Identify opportunities to automate manual processes, reduce spreadsheet-based tracking, improve user experience, and increase adoption of standard HAM capabilities.
• Monitor HAM workflows, exceptions, data health, and operational performance; recommend and coordinate corrective actions and enhancements.
• Define and maintain hardware asset governance, data standards, control requirements, role ownership, and decision rights.
• Establish standards for manufacturers, models, model categories, lifecycle states, stockrooms, locations, ownership, cost data, and required asset attributes.
• Define and monitor controls for asset-to-configuration-item creation, synchronization, reconciliation, lifecycle alignment, and exception management.
• Partner with Configuration Management and ServiceNow teams to maintain appropriate alignment between hardware asset records and configuration items.
• Investigate discrepancies across procurement, inventory, endpoint management, discovery, financial, vendor, and CMDB data sources.
• Develop remediation processes for duplicate, incomplete, stale, conflicting, or unaccounted-for asset records.
• Partner with Endpoint Engineering and Field IT to support device standards, lifecycle programs, operational readiness, and field execution.
• Own refresh planning inputs by monitoring asset age, warranty status, supportability, condition, utilization, business criticality, and lifecycle risk.
• Develop refresh forecasts and prioritized replacement plans with technology, business, Procurement, and Finance stakeholders.
• Ensure timely onboarding, deployment, refresh, redeployment, recovery, and retirement of hardware assets.
• Identify redeployment and reclamation opportunities before new purchases are initiated.
• Support capacity and demand planning for endpoint hardware, stock levels, growth initiatives, seasonal needs, and lifecycle replacement.
• Define, develop, and maintain HAM dashboards and reports covering inventory, data quality, lifecycle status, utilization, refresh readiness, financial performance, compliance, and operational exceptions.
• Own KPI definitions, targets, reporting cadence, data validation, and performance follow-up for the hardware asset management program.
• Track measures such as inventory accuracy, reconciliation exceptions, asset age, refresh compliance, stock utilization, redeployment, recovery, disposal completion, and unaccounted-for assets.
• Provide regular reporting and actionable insights to Endpoint Services leadership and cross-functional partners.
• Analyze trends, identify control or process gaps, and recommend opportunities for risk reduction, cost avoidance, cost savings, and service improvement.
• Partner with Procurement, Finance, Security, Configuration Management, Vendor Management, ServiceNow, Endpoint Engineering, and Field IT to align hardware asset processes and controls.
• Coordinate with technology suppliers, leasing partners, logistics providers, recyclers, and disposition vendors regarding asset records and lifecycle events.
• Support vendor audits, equipment reconciliations, asset recovery, lease returns, and disposition documentation.
• Facilitate process reviews, requirements sessions, testing activities, training, and adoption with affected stakeholder groups.
• Serve as a primary resource for hardware asset management processes, standards, data, reporting, and continuous improvement.

Benefits

• Annual bonus.
• Free employee ski passes.
• Employee-discounted lift tickets for friends and family.
• Free ski lessons.
• Employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) Retirement Plan.
• Employee Assistance Program.
• Training and professional development.
• Health insurance, including medical, dental, and vision plans, for eligible full-time roles (the posting specifies these plans for eligible seasonal employees after working 500 hours).
• Free ski passes for dependents for eligible full-time roles.
• Critical Illness and Accident plans for eligible full-time roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed