Hands-on Galleries Facilitator (24-month Contract)

Royal Ontario Museum•Toronto, ON

1d•Onsite

About The Position

The Royal Ontario Museum (ROM) is seeking Hands-On Gallery Facilitators (Part-Time) to support engaging, safe, and inclusive visitor experiences across ROM’s interactive gallery spaces, including Hands-on Biodiversity, Discovery, Schad, and WonderWorks Galleries. This role engages children, families, and general visitors through hands-on activities while supporting gallery operations, guiding volunteers, and maintaining welcoming and well-functioning environments. Successful candidates will be enthusiastic, adaptable, and confident working in fast-paced, public-facing environments, with availability for evenings, weekends, holidays, and peak programming periods.

Requirements

Completion of some post-secondary education in a related field (e.g., museum studies, education, natural history, or cultural studies), or an equivalent combination of education and experience
Minimum 1–2 years of experience working with children, youth, families, or the public in an educational or program-based setting
Strong communication, interpersonal, and conflict resolution skills
Demonstrated ability to engage audiences through hands-on, interactive learning experiences
Experience working with or supporting volunteers or teams in a public-facing environment
Comfort working with digital, audio, and visual technologies in an educational or program setting
Ability to work both independently and collaboratively in a fast-paced, dynamic environment
Strong judgment and awareness of health, safety, and visitor experience considerations
Willingness to obtain or possess a Vulnerable Sector Check
Availability to work a minimum of three full days per week, including evenings, weekends, holidays, and peak periods
Comfort handling and caring for live animals (e.g., invertebrates, frogs, fish)

Nice To Haves

Fluency in French or other languages is an asset

Responsibilities

Facilitate engaging, hands-on learning experiences for visitors of all ages, using play- and inquiry-based approaches
Deliver excellent customer service by creating welcoming, inclusive, and supportive interactions with diverse audiences
Support gallery operations, including opening/closing procedures, setup and takedown, inventory, and maintaining clean and organized spaces
Ensure the safe handling of specimens, artifacts, and equipment while reinforcing gallery guidelines with visitors
Monitor gallery environments and respond appropriately to incidents, including safety concerns, visitor issues, or emergencies
Provide guidance and direction to volunteers and part-time staff, supporting coverage, activities, and daily operations
Model effective facilitation techniques, customer service, and adherence to procedures for volunteers
Assist with the care and monitoring of live animals in accordance with established protocols
Support special events, high-volume programming, and crowd flow management as required
Contribute to the development and delivery of learning activities and resources