Halo ITSM Integration Architect / Senior Integration Developer - W2

CLOUDSCOUTS SOFTWARE SOLUTIONS LLC

10d•Remote

About The Position

We are seeking a skilled Halo ITSM Integration Architect / Senior Integration Developer to join our team. This role involves designing, developing, and supporting integrations between HaloITSM and various third-party systems. You will work on diverse integration types, including API-based, database-driven, file-based, and event-driven solutions. The position requires active participation in customer discovery sessions, translating business needs into technical solutions, and troubleshooting complex integration issues. You will also be responsible for creating technical documentation, leading integration projects, and mentoring junior developers. Collaboration with customers, vendors, and internal stakeholders is key to ensuring successful project outcomes.

Requirements

5+ years of software development and systems integration experience.
Strong programming experience in one or more of the following: C#, Python, JavaScript / Node.js, Java
Strong experience working with REST APIs, JSON, XML, and web services.
Experience integrating cloud and on-premises applications.
Strong SQL and database experience.
Experience troubleshooting complex technical issues across multiple systems.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work directly with customers and lead technical discussions.
Experience mentoring or leading junior technical resources.

Nice To Haves

Experience with HaloITSM or HaloPSA.
Experience with Microsoft Azure, Azure Functions, Logic Apps, or Power Automate.
Experience with Microsoft Entra ID (Azure AD), OAuth, SAML, and SCIM.
Experience with ETL, data migration, and data transformation projects.
Experience with monitoring and support of production integrations.
Knowledge of IT Service Management (ITSM), Enterprise Service Management (ESM), or ITIL frameworks.

Responsibilities

Design, develop, and support integrations between HaloITSM and third-party systems.
Develop API-based, database-driven, file-based, and event-driven integrations.
Participate in customer discovery sessions to gather business and technical requirements.
Translate business requirements into technical integration solutions.
Troubleshoot and resolve complex integration and data synchronization issues.
Create technical documentation, integration specifications, and deployment procedures.
Lead integration projects from design through implementation and support.
Mentor and guide junior integration developers and consultants.
Review technical designs and code developed by team members.
Assist with estimating effort and defining project delivery approaches.
Work directly with customers, vendors, and internal stakeholders to ensure successful project outcomes.