Senior Partner Solutions Architect - ITSM

Atlassian

5d • Hybrid

About The Position

Atlassian's growth in the service management market continues to accelerate with the rapid growth of Jira Service Management. Our channel partners play an essential role in this growth and the success of our customers. Atlassian is looking for a Sr. Partner Solutions Architect to help grow our channel partners focused on the service management market. Your pre-sales to post-sales consulting experience and architecting skills are crucial in enabling and supporting channel partners. You'll join an established team within Atlassian that's on a mission to assist Solution Partners build an enterprise-focused JSM Service Business/Professional Services. You will collaborate with the Partner & Alliance teams, Partner managers, Marketing, Sales, and Product and play a key part in a global team dedicated to ensuring the success of new and existing partners in one of our fastest-growing segments. By partnering with other Atlassian Team members, you will utilize your knowledge and experience as a Partner Solutions Architect to help drive ITSM channel partner success.

Requirements

• Proven experience interacting with channel partners from pre-sales, consulting, or delivery capacity, and post-sales.
• ITSM/ESM Architect, that is willing to put hands on keyboard and architect from ref architecture to solutions.
• Creative problem solver who can interpret sophisticated problem statements with the ability to deliver innovative solutions that unlock better ways of working.
• Ability to boil down complex issues into simple solutions while collaborating with channel partners and sales teams to deliver winning solutions.
• Passion for new ways of working in ITSM/ESM, asking tough questions that inspire customers to explore changes to their approach to ITSM/ESM.
• Love to learn, are open to giving and receiving feedback, tolerate failure, love to win, and are passionate about making partners successful.
• Strong familiarity with Atlassian products is desired.
• Well versed with common ITSM frameworks (IT4IT, ITIL 4, DevOps) and how they play a crucial role in the evolution of Service Management in enterprise organizations.

Nice To Haves

• Have you reviewed and played with Jira Service Management product?

Responsibilities

• Work within the Partner Solutions Acceleration team to develop the enablement strategy to grow and accelerate our Service Management partner eco-system.
• Identify ways to help accelerate ITSM/ESM channel partner success by contributing to the development and expansion of their ITSM/ESM practices through building collateral such as ESM solutions, blueprints, and reference architecture.
• Support ITSM channel partners through various stages of a Deal Cycle from sourcing deals, pre-sales to post-sales, by providing technical expertise and thought leadership that helps partners effectively deliver to customers.
• Partner with Channel teams to develop compelling account strategies, helping Atlassian drive our service management solution (Jira Service Management) within our partner community.
• Contribute to the evolution of practices through resource sharing, feedback loops, etc.
• Partner with product management to identify areas of opportunity to advance Atlassian's product line; be a key source of market feedback into the product organization from channel partners.
• Develop and deliver channel partner technical enablement workshops that drive partner success.
• Chip in on thought leadership, including representing Atlassian at conferences, and partner events.

Benefits

• health and wellbeing resources
• paid volunteer days

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed