H3 Ranch Server

EXCHANGE HOTELS MANAGEMENT•Fort Worth, TX

4d•Onsite

About The Position

We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our team members, guests, and community. We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. The right H3 Ranch Server will be as inspired and passionate about this vision as we are. Care for people, a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you! The Server is responsible for delivering Iconic Service through warm, attentive, and personalized hospitality. This role ensures each guest enjoys a memorable dining experience by anticipating needs, maintaining expert knowledge of food and beverage offerings, and upholding the standards of Stockyards Hotel.

Requirements

Minimum of 2 years of experience as a server in a high-volume casual or fine dining environment (hotel experience preferred).
Valid TABC and Food Handler Certifications required.
Flexible schedule — must be available to work evenings, weekends, and holidays.
Exceptional communication and interpersonal skills, with the ability to engage authentically and professionally with guests and team members.
Embody our Core Values.

Nice To Haves

Experience with MICROS POS, OpenTable, or similar systems.
Strong knowledge of the City of Fort Worth and other parts of the DFW metropolitan area.
Strong attention to detail with excellent problem-solving skills.
Wine and beverage service knowledge, including formal wine presentation.

Responsibilities

Greet guests warmly and guide them through the dining experience with professionalism and genuine hospitality.
Take and process food and beverage orders accurately in the POS system (MICROS) while maintaining efficiency during peak service periods.
Serve food and beverages promptly, adhering to service standards and presentation guidelines.
Maintain expert knowledge of menu items, including ingredients, preparation methods, and potential allergens to accurately answer guest questions.
Communicate effectively with kitchen and bar teams regarding guest requests, allergies, modifications, and timing of courses.
Anticipate guest needs and proactively address issues or special requests to ensure satisfaction.
Perform setup and breakdown of assigned sections, including restocking items, polishing glassware, and organizing stations for efficiency.
Ensure tables are properly set according to service standards and assist in resetting throughout the shift.
Present accurate checks, process payments, and thank guests sincerely while encouraging return visits.
Maintain cleanliness and organization of work areas throughout service and closing duties.
Adhere to all TABC and food safety regulations, reporting any incidents to management immediately.
Support the restaurant team by assisting with seating guests, running food, bussing tables, or fulfilling to-go orders when necessary.
Uphold confidentiality, professionalism, and Stockyards Hotel’s commitment to genuine Texas hospitality.
Maintain professionalism and composure during challenging or high-pressure situations, delivering elevated service in a fast-paced, high-volume environment.
Collaborate with bartenders and support staff to deliver a seamless, high-quality guest experience.
Uphold luxury service standards by using refined, professional language and delivering polished, detail-focused hospitality in every guest interaction.
All other duties as assigned.